Troubleshooting Messages and Tips for Speaking Activities - Rosetta Stone Support for Personal
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Troubleshooting Messages and Tips for Speaking Activities


If you are working on a speaking activity and experiencing issues, the program is able to detect and provide troubleshooting tips for 6 possible technical issues:

 
 

Audio is Too Loud

If the program can’t understand you because your audio is too loud, you’ll receive a message that says “Try speaking softer.”

 

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After 3 failed attempts, the following prompt will appear with suggestions to speak in a quieter voice, adjust microphone settings, try again, or continue without speech:

 

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Audio is Too Soft

If the program can’t hear you because your audio is too soft, you’ll receive a message that says “Try speaking louder.”

 

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After 3 failed attempts, the following prompt will appear with suggestions to minimize background noise and speak clearly, loudly, and slowly, adjust microphone settings, try again, or continue without speech.

 

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Your Mic is Not Working

If the program can’t hear you at all because your mic is not working correctly, you’ll receive a message that says “We can’t hear you.”

 

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After 3 failed attempts, the following prompt will appear with suggestions to minimize background noise and speak clearly, loudly, and slowly, adjust microphone settings, try again, or continue without speech.

 

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Background Noise is Too Loud

If the program can’t hear you because there’s too much background noise, you’ll receive a message that says “Too noisy. Move to a quiet place.”
 

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After 3 failed attempts, the following prompt will appear with suggestions to minimize background noise and speak clearly, loudly, and slowly, adjust microphone settings, try again, or continue without speech.

 

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False Negatives

If you think you are saying a word or phrase correctly and the program isn’t recognizing it, click the flag icon to report it.

 

 

We will gather this feedback and use it to troubleshoot the speech recognition for that activity.

 

 

After 3 failed attempts or 3 submitted reports, the program will give you the option to continue using speech or disable speech for now.

 

 
 

Microphone Blocked by Browser

If you think your microphone is being blocked by your browser, you can click the microphone icon at the bottom left of the screen to check.

 

 


If your microphone is being blocked by your browser, you’ll receive this message that gives you the option to continue without speech or grant access:

 



 

Click “grant access” and you’ll see the following message, requesting that you allow Rosetta Stone to use your microphone within your browser. Click “Go to web page” and it will bring up instructions for allowing Rosetta Stone to use your microphone based on the browser you’re using.

 

 
 

If you follow these suggestions and still experience issues, you can contact our Product Support team using the contact buttons below to troubleshoot further. It helps to provide the exact language, unit, lesson, and activity you’re working on (example: Spanish, Unit 1 Lesson 1 Pronunciation activity).

 

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