All About Our Free Upgrade Offer for CD and Download Customers - Rosetta Stone Support for Personal
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All About Our Free Upgrade Offer for CD and Download Customers

 

Starting July 10, 2020 we are offering free upgrades to our Rosetta Stone 12-month Single Language subscription for any customer who has purchased our CD or downloadable product in the past.* Our technology has changed and greatly improved since we released our CD and download products, and we want our customers to be able to take advantage of using our subscription product anywhere, any time (including on our mobile app!).

*This offer is valid for consumer customers only and is not available for institutional customers.
   

FAQs

How do I get my free subscription?

You can find more information about the offer and request your free subscription here. You will need to have the activation ID and/or the email address you used when you purchased your old product.

What does a 12-month Single Language subscription Include?

Our 12-month online subscription product includes access to a single Rosetta Stone language for one 12-month period or for as long as they’re available and supported.

Questions? Customer support is always here for you.  
 

How many people and devices can use the new subscription?

Each online subscription is meant for one user only. This way you can always keep track of your progress and pick up where you last left off. Each activation ID provided can be redeemed for one free subscription.

Your subscription is available to use across a variety of devices any time, anywhere as long as you access the subscription with the same login details. You will be able to use the subscription on your computer and mobile devices as long as they meet our system requirements.

 

What if I don’t have access to the email address associated with my old product?

No problem! It helps us to know what email address you used when you purchased your old product, but you can associate your new subscription with a new email address. If you don’t remember the old email address, we can look up your product by the activation ID. 

Wondering whether your progress will transfer from your old product to your new subscription? Click here for more info.

 

What if I can’t find the activation ID or box for my old product?

That’s okay. We can look up your first product by the email address you used to purchase your product, but you will need the activation ID(s) to redeem up to 9 additional product offers if they are associated with the same email address. If you do not have the activation ID(s), please contact support to determine other proof of purchase methods to verify and redeem up to 9 additional product offers. Only one subscription can be claimed per activation ID.

If you still have access to your product on your device, you can find more information here under the “Having trouble finding either?” section about how to look up your activation ID within your old product. If you do not have access to your old product on your device and don’t know the email address associated with your product, you can find more information here once you try to fill out the form about how to contact our support team so we can try to find your old account in our system.

 

What if I still don’t know the email address OR activation ID for my old product?

We can help. You can find more information here once you try to fill out the form about how to contact our support team so we can try to find your old account in our system.

 

What if I try to request a subscription and receive an “already claimed” error?

If you try to request a subscription on our form here with an activation ID that has already been used, you will receive a message that says, “Sorry, this activation code has already been claimed” with a link to contact support. Please use the link to contact our support team for further help.

If you receive this error message when trying to redeem the offer with just your email address, see the section on “What if I can’t find the activation ID or box for my old product?

 

Do I have to get the same language I purchased previously?

No, you can request any of our available 24 languages, no matter what language you have purchased previously.

 

Will my progress transfer from my old product to my new subscription?

It depends on the type of older product. We are able to transfer progress from Version 4 and 5 CD and download products to a new subscription as long as the new account uses the same email as your old account. If you submit a request with your old email to help locate the account but want the subscription to be listed under a different email, we won’t be able to transfer your progress. 

For Version 3 personal and homeschool edition CDs, we are not able to transfer progress. Think of it as a chance to see what’s new and brush up on your language skills!

 

What if I don’t know my old password?

When you claim your free subscription, we'll send you an email confirmation shortly. Once you're in the product, you'll be prompted for a password. If you don't remember yours, you will have the opportunity to reset it.

 

Can I still use my old products after I claim the free subscription?

Yes, you are free to use your old products for as long as they function. Our older CD and download products are Flash-based, however, and will stop functioning soon as Adobe retires Flash in 2020. We do not provide support for CD and download products.

 

I see that Rosetta Stone also has Lifetime Unlimited Language subscriptions. Are those available with this offer?

Not at this time, we are only offering free 12-month Single Language subscriptions.

  

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