I purchased the Learn Languages app directly through the Apple App Store. How do I return it? - Rosetta Stone Support for Personal
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I purchased the Learn Languages app directly through the Apple App Store. How do I return it?

We recommend you contact Apple regarding the refund, as all payments are processed by Apple through iTunes, and we do not have access to their payment system. If you would like to request a refund for a recently purchased application from the App Store, you can contact Apple using iTunes directly. Here are the steps to ask for a refund to your iTunes account:
  1. Open iTunes and navigate to the top menu Store -> View My Account.
    • You can also log in at http://reportaproblem.apple.com with your Apple ID. Then click on Report a Problem next to the app. Skip to step 5 if you log in here.
  2. Click See All under the section titled Purchase History.
  3. Click the grey arrow to the left of the Order Date.
  4. Click the Report a Problem button.
  5. A column titled Report a Problem will appear with a list of apps purchased that day. Click Report a Problem next to the app you would like refunded.
  6. Select the appropriate reason you are contacting Apple. Choices are:
    • I didn't receive this application I inadvertently purchased this application
    • This application does not function as expected
    • This application is not compatible with my device
    • I have another purchase or download-related question
    • Enter detailed comments requesting a refund and the reasons why in the Comments section and click Next.
  7. Apple should consider your request for a refund within a few days, and if they refund your money it should appear in your account within a week.

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