Use this article to help manage user accounts within your Rosetta Stone® solution.  Select from the options below to get started. 

•     Make changes to user accounts
•     Add or remove user accounts
•     Check the number of licenses in use 

 

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Make changes to user accounts

Changes can be made to user accounts throughout your subscription if necessary.

• Update an individual user's account
• Update multiple user accounts
   

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Update an individual user's account

Administrators have the ability to edit user account information, Language of Study*, CEFR Level, and Product assignment, as well as deactivate or delete accounts.  Here are the instructions on how to do so on an individual basis.

1.  Navigate to the "Users" section in Administrator Tools.  Locate and click on the name of the user you wish to review or edit.

 

2.  To edit user account information or Language of Study, do so on the "Profile Setup" page and then click "Save".



3.  To edit a learner's CEFR Level, Product or license, do so on the "Licensing" page and then click "Save".


 

*Please note that a learner's Language of Study can be changed as many times as necessary through this process.

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Add or remove user accounts

An administrator has the ability to add new user accounts, remove licenses from user accounts, and delete user accounts.

• Adding a user account
• Removing a license
• Deleting a user account

 

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Deleting a user account

1.  Navigate to a user's account profile and select "Profile Setup".



2.  Below the "Notes" field, click on "Delete this user".



3.  Click on "Yes, Delete".  Once the user has been deleted you will be returned to the "Users" list.


 

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