Enterprise and Education Subprocessors - Rosetta Stone Support for Work
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Enterprise and Education Subprocessors

 

What is a Subprocessor?

A subprocessor is a contracted service provider that Rosetta Stone uses to process data to enable us to provision and support our Rosetta Stone® enterprise products and services to all of our enterprise customers, who are the data controllers of that data.

 

Rosetta Stone’s Process for Contracting with Subprocessors

When engaging and contracting subprocessors to support our enterprise products and services, we seek out service providers that share our commitment to maintaining the privacy and security of Personal Data, and to including contractual commitments to protect and maintain the confidentiality and security of Personal Data consistent with our obligations as processor under our agreements with our enterprise customers for our enterprise products and service, the requirements of applicable law, and taking into account the Personal Data processed and services provided by the subprocessors.

The following table details subprocessor entities engaged in the processing or storage of Personal Data for Rosetta Stone’s enterprise products and services:
 

Subprocessor

Services

Location

AWS

Cloud Hosting Services

USA

Google Enterprise Solutions

Provides BC/DR services. Supports administrative and functional communications, web and application page traffic, volume, load balancing, network optimization and reporting.

USA

Nexmo (f/k/a,TokBox)

Real-Time Communications Platform for live tutoring sessions

USA

Exact Target

Supports administrative and functional communications relating to product (e.g., password reset email, welcome email)

USA

Braze

Supports in-app administrative and functional messages relating to the product (e.g., next lesson notification, session/activity reminder) (mobile app only, user optional)

USA

Evoque Data Center Solutions (AT&T colocation)

Data Center Server Colocation Facility

USA

Salesforce

CRM and Customer Community

USA

Knoah Solutions

Tier 1 and 2 customer technical support services

USA

Honduras

Guatemala

Accredible

Delivery of certificates for proficiency test scores

USA

Dialogue 

Tutoring Services and Tier 2 customer technical support services

South Africa

Gainsight

Customer Success Management software

USA

Language I/O

Translation software for real-time written technical support

USA

 

Updates

As our business grows and evolves, the subprocessors we utilize for our Rosetta Stone® enterprise products and services may also change. We will provide the designated owner of the enterprise customer’s Rosetta Stone account with notice of any new subprocessors in accordance with our agreement terms and by posting such updates here.

 

If you have any questions, please contact our privacy team at: privacyofficer@rosettastone.com
 

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