Over the next few days we're undergoing an internal system upgrade, so we may not be able to respond to your request as quickly as we'd like. Keep an eye out for a reply from our team in 2-4 business days.
We don't want to keep you away from your language learning, so in the meantime, please feel free to search our knowledge base at https://support.rosettastone.com/ for an article that addresses your request.