Returning a Rosetta Stone product
Although sorry to see you leave the Rosetta Stone community, we understand that may need to return your Rosetta Stone product. If your product is eligible for a return, please contact us by chatting or submitting a case with proof of purchase ready (An order number, serial number, or activation ID).
If you purchased the following products, then you must return within 30 days of the original purchase date:
For details, please see our complete return and exchange policy.
submit a support request, and in that request you'll need to provide proof of purchase (An order number, serial number, or activation ID). You may have to verify that all licensed content has been deactivated, removed, and deleted from your computer. For example, if you're returning a product that has an activation code, you may be required to verify it is deactivated on from all computers before returning. Also, all physical components of the product must be returned undamaged. If all requirements for returning are met, you will be provided an Return Merchandise Authorization (RMA) number.
If a product is sent to Rosetta Stone without an RMA number, the returning product may be destroyed without refund or exchange.
I purchased additional Online Access / mobile access / Live Tutoring sessions. Can I return or exchange those?No, additional online time, mobile access, or online tutoring sessions (Live Tutoring sessions) are not returnable or exchangeable unless otherwise stated under separate terms from Rosetta Stone.
I purchased the Learn Languages app directly through the Galaxy Store (Galaxy Apps). How do I return it?Rosetta Stone Galaxy App in-app purchase can be refunded within 30 days.
Please let us know the Samsung order number when requesting a refund.