Live Tutoring/Coaching FAQ - Rosetta Stone Support for Personal

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Live Tutoring/Coaching FAQ

Coaching is a virtual experience where a Rosetta Stone Coach guides you through activities that inspire conversation and reinforce your new language skills, right from your computer or smartphone (iPhone only). Your Coach, a native speaker of the language you’re learning, is there to help you with skills like pronunciation and grammar, provide encouragement, and ultimately enable you to speak with confidence. 

There are three types of Coaching sessions:

Learn how to schedule and attend Coaching sessions on web and mobile.

School and Work Customers: Some Coaching features are not available for your learners by default. Please contact your Rosetta Stone representative for more information on accessing these features. Live Lessons and On-Demand Videos are not available for K-12.

On-Demand Videos (Beta)

On-demand videos are pre-recorded videos on various language-related topics that you can view any time, anywhere. Learn words and phrases for your next conversation in your new language, like how to order coffee, ways to describe people and places, and even how to say slang terms in your new language!

On-demand videos are available in the following languages:

  • Spanish (Latin America)
  • French
  • Italian
  • German
  • Japanese

Learn more about viewing on-demand videos on web and mobile.


Live Lessons (Beta)

Live Lessons are daily 15-20 minute live-stream sessions led by a Rosetta Stone coach. These sessions cover various topics tailored to each unit within your Rosetta Stone course. We recommend completing a unit before you plan to join the relevant session. This way, you’ll have the background needed to review and improve the skills you already learned, like grammar, vocabulary, pronunciation, and more.

Live Lessons are available in the following languages:

  • Spanish
  • Portuguese
  • English
  • German
  • Chinese
  • Italian
  • Russian
  • Irish
  • Japanese
  • French
  • Tagalog

Click here to learn more about attending Live Lessons on web and mobile.


Live Tutoring/Coaching Sessions

What is a Live Tutoring/Coaching session?
Live Tutoring/Coaching provides an opportunity for you to practice your new language in real-time in a small group or private setting. Your sessions are guided by an experienced coach who is a native speaker of your new language. You listen and speak only in your new language, so you gain confidence and an active command of the language.

How long are Live Tutoring/Coaching sessions?
All Live Coaching/Tutoring sessions are 25 minutes long. They're designed to be long enough to practice what you've learned from lessons, but short enough to fit into your busy schedule!

How far in advance should I cancel a session if I can't attend it?
Canceling your Live Tutoring/Coaching session more than 24 hours before the start time will not use up that tutoring session. Once you cancel your session, you'll be able to reschedule another session.

What if my Live Tutoring/Coaching session was canceled?
Under rare circumstances, Live Tutoring/Coaching sessions are canceled. We deeply apologize for any inconvenience it may cause. Your Live Tutoring/Coaching session will not be consumed, and you'll immediately be able to reschedule another session.

When should I schedule my first Live Tutoring/Coaching session?
Live Tutoring/Coaching sessions occur after each Core Lesson 2 and Core Lesson 4. Once you've completed through Core Lesson 2, you'll be prepared to schedule your first session!

Personal Learners Only
How do I purchase additional sessions?
Private Live Tutoring/Coaching sessions are available for purchase from the My Account window of your Rosetta Stone product.
If I do not use my sessions from one month, can I carry them over to the next?
No, if those group tutoring sessions are not used they will expire.


Group Live Tutoring/Coaching Sessions

How many Group Live Tutoring/Coaching sessions can I schedule?
You can schedule up to 2 Group Live Tutoring/Coaching sessions at one time. The number of sessions available to an individual could vary based upon which product they are currently subscribed to.

How many learners will there be in my GrouLive Tutoring/Coaching session?
There can be up to 3 other learners in your Group Live Tutoring/Coaching session. Depending on how many other learners attend, you may have less than 3 other learners in your group tutoring session.

What's the benefit of a Group Live Tutoring/Coaching session?
Learning how to converse in a group setting is a pivotal skill in becoming conversational and comfortable in real-life settings. Group Live Tutoring/Coaching sessions enable you to practice in a safe small group setting with a native speaking tutor.

Private Live Tutoring/Coaching Sessions

What's the difference between Group and Private Live Tutoring/Coaching sessions?
Everyone who has an active Rosetta Stone Language Learning license has access to group tutoring sessions. Group tutoring sessions can have up to 4 learners and one native speaking coach. Private Live Tutoring/Coaching sessions are exclusive coaching sessions between you and a coach. This allows for more 1-on-1 time with your native speaking coach to hone your language speaking abilities.


Personal Learners Only

How do I purchase Private Live Tutoring/Coaching sessions?

Private Live Tutoring/Coaching sessions can be purchased from the My Account feature of Language Learning. You will have the option to purchase just one or a bundle of sessions for a discounted rate.

How can I schedule a Private Live Tutoring/Coaching session?
Once you have purchased Private Live Tutoring/Coaching sessions from My Account, you may schedule a session from the scheduler screen.  

What happens to my Private Live Tutoring/Coaching sessions if I don't have an active online subscription?
If your online subscription expires, there is a 30 day grace period to renew before your Private Live Tutoring/Coaching sessions expire.
Can I purchase Private Live Tutoring/Coaching sessions if I don't have an active online subscription?
No, you must have an active online subscription in order to purchase, schedule, and attend Private Live Tutoring/Coaching sessions.  

How can I view how many Private Live Tutoring/Coaching sessions I have?
The My Account feature of Language Learning shows how many Private Live Tutoring/Coaching sessions are available to your license.
Can I split Private Live Tutoring/Coaching sessions across two different languages?  How about two different licenses?
No, Private Live Tutoring/Coaching sessions are specific to one language and license. Access My Account when logged into the specific language and license to purchase private sessions.


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