What if I lost my activation ID?
In order to create a new activation ID for you, we will need to establish proof of purchase from an authorized seller. To verify your proof of purchase , you can present any of the following to Customer Care by calling 1-800-280-8172 or by submitting a support ticket:
- If you purchased the product directly from Rosetta Stone we can attempt to locate your order in our system if you provide any or all of the following information:
- Your order or customer number.
- The customer name as it would appear on the order, including the state that the order was purchased in or shipped to.
- The serial number from the bottom of the box.
- If you purchased the product through a reseller (e.g. Barnes & Noble, Amazon, Borders, etc.) You will need to provide a record of the purchase indicating the exact product you have.
- If you purchased the product online, log in to your account and go to your purchase history. Copy and paste the record of your purchase and submit a support ticket with the information. If you are having problems locating your purchase, please contact your reseller.
- If you purchased the program through another reseller at a retail location you may fax your receipt to 540-266-3642 ATTN: Customer Care. You can also scan a copy and submit a support ticket .
- If you do not have your physical receipt at this time, please contact the retailer , and they should be able to retrieve a record of your purchase.
Once we have established authorized proof of purchase, we will be able to create a new Activation ID for your product.