How can I resolve XP401 error code during the learner registration in Rosetta Stone program?
When you install Rosetta Stone CD-ROM or digital download product on your computer, you will need to create a learner before starting to use the product.
You will need to fill out learner information including first name, last name, display nickname, supporting language, simbio language (natively speaking language), and month and year of your birth.
If you leave the field related to month and year of birth blank while filling out all other fields then you may encounter XP401 error code as below:
Please make sure that you are filling out all required fields during the learner registration.
Then, you will be able to register your new learner without XP401 error code.