While using Rosetta Stone, you may need to reinstall the Student Management System (SMS).  Examples of when to reinstall: 1) To upgrade your SMS to the latest version or 2) To move SMS to a new computer.

If you would like to reinstall SMS while keeping your current SMS Database intact (to preserve your Instructor and Student records), please follow these instructions:

Step 1: Backup your SMS Database

1. Create the backup:
   • Login to the SMS Administrator
   • In the SMS Administrator, click File and then click Create Database Backup
   • In the dialog box that appears, click Yes to create the backup
   • In the next dialog box, click OK to confirm that the backup was created
2. Copy the backup:
   • On the hard drive of the computer where the SMS Server is installed, locate the database_backup folder
     • Windows users will find this at C:/Program Files/Rosetta Stone/SMS/smsdata/database_backup
     • Mac users will find this at /Applications/SMS/smsdata/database_backup
   • Inside the "database_backup" folder will be another folder named after the date and time the backup was created
   • Identify the most recently created backup, and copy that folder to a safe location
     • If you will be reinstalling SMS on this computer, copy the folder to your desktop
     • If you will be installing SMS on a new computer, copy the folder to a portable storage device (i.e. CD, floppy disk or USB drive)

Step 2: Uninstall SMS

• Stop your SMS Server or Service
  • SMS version 2.1.4 and earlier, stop the service from the open server window. 
  • SMS version 3.0 and later, Click Here
• Uninstall SMS
  • Windows users, use the Uninstaller that is on your Start Menu at All Programs > Rosetta Stone > Student Management System > Uninstall Student Management System
  • Mac users, drag the SMS folder (/Applications/SMS/) to the trash

Step 3: Reinstall SMS

1. For installation instructions, please refer to your SMS Manual

Step 4: Restore your SMS Database

1. Make sure your SMS Server or Service is not running
   • SMS version 2.1.4 and earlier, stop the service from the open server window. 
   • SMS version 3.0 and later, Click Here
2. Locate the "smsdata" folder on your hard drive
   • Windows users will find this at C:/Program Files/Rosetta Stone/SMS/smsdata/
   • Mac users will find this at /Applications/SMS/smsdata/
3. Replace the blank (default) database with the backup of your old database
   • Copy the "database_backup" folder into the "smsdata" folder
   • Rename the "database" folder (that is inside the "smsdata" folder) to something such as "database_original"
   • Rename the "database_backup" folder to "database"
4. Restart your SMS Server or Service
   • SMS version 2.1.4 and earlier, start the service from the open server window. 
   • SMS version 3.0 and later, Click Here