Error 9119 - Rosetta Stone Support for Personal

Additional Help


Error 9119

The 9119 error message can occur during installation of the language CD's.
If you receive this message, please try the following resolutions:
  • Update to the latest application. Click here for Version 3. Click here for TOTALe or Language Learning.
  • Eject the language CD from the computer and check the bottom of it. If it is scratched or dirty, clean it with a soft cloth and/or warm water and try again.
  • Please make sure you add proper exclusions to your antivirus or security programs. You can click here for the full list of files and folders.
  • If you installed to a non-default location, you may need to uninstall and reinstall the program to the default location.
  • Make sure that you are installing under an Administrative user account and not a Limited user account.
  • The language CD may have bad sectors on the CD and may need to be replaced.

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