Black Screen when Logging into Learn Languages - Rosetta Stone Support for Personal

Additional Help


Black Screen when Logging into Learn Languages

After you log into, you receive a black screen and your home page does not appear. This is due to Flash being blocked by Safari security settings.

Black screen on Safari

Flash needs to be allowed to function in the Safari security settings. To do this, click on Safari in the upper left-hand corner and choose "Preferences."


Next, choose the "Security" tab and click "Plug-in Settings" next to Internet plug-ins:

Security Tab

Here, you will see Adobe Flash Player is "off."

Flash Player Off

Click the empty checkbox next to Adobe Flash Player to activate the option. You should see "" appear in the window on the right. Click "Off" to then choose the option "On" and then click "Done."

Allowing Flash

After completing these steps, you can close Safari, reopen it, and log into with no issues.

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