When installing language levels, you could possibly get a virus notification. This could be because of what is known as a "false positive" by your antivirus software. A "false positive" is when antivirus software identifies a non-malicious file as a virus.  If you receive this message, please try the following resolutions:

• Make sure you have bought the program directly from Rosetta Stone or an authorized retailer as it could be caused by pirated or counterfeit software.

• Make sure you meet the system requirements for the Rosetta Stone version you have.
   
• If you have Antivirus or Firewall applications installed, ensure Rosetta Stone files and folders are added to the exclusions list. Click here for the list of files and folders.
• Reinstall the language level that is receiving the error message in Version 3  , TOTALe or Language Learning.