Additional Help
>Adobe Flash with Rosetta Stone Advantage
In order to utilize Rosetta Stone Advantage, you will need to allow Adobe Flash Player access to your microphone and camera. When accessing the program, you should receive a pop-up window that will ask you to give this permission. To do so, you will need to click “Allow” and “Remember,” and then click “Close.” Please note: Although the message reads "Allow access to your camera and microphone", Rosetta Stone will never access your camera. That is a third party message which is why it references the camera. If you do not see this screen or are unable to progress from this screen, please click on the appropriate error below to find out more information on troubleshooting the issue. Failure to display If you do not receive a pop-up window asking you to allow Rosetta Stone Advantage access to your camera and microphone, it is because the zoom on your web browser is not set to 100%. To resolve this, select your browser and follow the steps:
"Enable hardware acceleration" If you receive a pop up window, but see a message asking you to “Enable hardware acceleration,” it is because your browser is in a private browsing mode.
7. Repeat step 1, and click on the "Advanced" icon. 8. Select the "Network" tab. 9. Under "Cached Web Content," click on "Clear Now." 10. Click "OK."
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