Rosetta Stone Support

  • FOR YOU
  • FOR CLASSROOMS & ENTERPRISES
  • SUPPORT
  • Search

    Looking for something? You're in the right place.

  • CHAT
  • Cart
  • Sign In
  • Try it free

Support

Spanish for Healthcare: Technical Solutions

Spanish for Healthcare: Technical Solutions


Use this article to troubleshoot basic technical issues in Rosetta Stone® Spanish for Healthcare.


Microphone Selection


The Rosetta Stone speech-recognition technology is a key element of our language-learning solution. In order to utilize this feature, you'll need a USB device equipped with a microphone: either a USB headset or USB earbuds.  Click the links below to learn more about selecting and configuring your headset.

Selecting a headset
Selecting the microphone for your Rosetta Stone application

Configuring your headset from the control panel:

Mac OSX
Windows 8
Windows Vista and Windows 7
 

 

Selecting a Headset

User-added image
For best results, the device should be certified for speech recognition, either by the vendor or a third party.

We recommend that it have a directional microphone and noise-cancellation capability. The microphone part of the device should easily adjust into a consistent position, one to two inches from the corner of your mouth.


Recommended Microphones

The recommended USB headset microphones listed here have passed Rosetta Stone quality-assurance tests for speech recognition. They're compatible with both Windows and Macintosh operating systems.

 

Manufacturer

Model

Website

Microsoft

LifeChat LX-3000*

www.microsoft.com

Plantronics

Audio 500

www.plantronics.com

Audio 470

Audio 655*

*Starred models are especially durable and recommended for school labs or extended use.

Note: These microphone recommendations are based on laboratory testing. Computer systems and user environments may vary, which could impact microphone performance.


Return to top


Selecting the microphone for your Rosetta Stone application

Note: Google Chrome may ask you for permission to access your camera and microphone.  Please click on the "Allow" button to allow the Rosetta Stone website use your microphone.

User-added image
 

Return to top


Configuring Your Microphone in Mac OS X

For best results, use a USB device: either a USB headset or USB earbuds equipped with a microphone.

1. Plug your device into an available USB Port.

2. Click the Apple icon on the upper-left corner the screen.

3. Select "System Preferences".

User-added image

4. Click on the Sound icon (located on the far right of the Hardware row).

User-added image

5. Click the "Output" tab.

6. Select your USB headset as the output device. It may be listed as C-Media USB Audio Device, USB VoIP Device, or other USB device.

7. Adjust the Output volume to 30%.

User-added image

8. Click on the Input tab and select your USB device as the input device. The device will have the same name as the one you selected in the output tab.

9. Adjust the input volume to 50%.

User-added image

10. Close the Sound window.


Return to top


Configuring Your Headset from the Windows 8 Control Panel

For best results, use a USB device: either a USB headset or USB earbuds equipped with a microphone.

1. Plug your headset into an available USB-Port.

2. Click the Windows Key User-added image on your keyboard.

3. The Start menu will appear.

4. Type control and a search will appear.

5. Choose "Control Panel" from the list.

User-added image

6. If you're viewing the Control Panel by Category, click "Hardware and Sound" and then Sound. If you're viewing by Large or Small icons, click "Sound".

User-added image

7. On the Playback tab, highlight your device by clicking on it. Your device may be listed as C-Media USB Audio Device, USB VoIP Device or Other USB Device.

8. Click the "Set Default" button. If there's a green checkmark next to your preferred device, it's already set as the Default Device.

9. Click the "Properties" button.

User-added image

10. Click the "Levels" tab.

11. Adjust the Speakers to 30.

User-added image

12. Click "OK".

13. Click the "Recording" tab.

14. Highlight your device by clicking on it. It should have the same name as the device that you selected in the Playback tab.

15. Click the "Set Default" button. If there's a green checkmark next to your preferred device, it's already set as the Default Device

User-added image

16. Click "OK".


Return to top


Configuring Your Headset from the Windows Vista and Windows 7 Control Panel

For best results, use a USB device: either a USB headset or USB earbuds equipped with a microphone.

1. Plug your headset into an available USB-Port.

2. Open the Start menu.

3. Click on the Control Panel.

User-added image

4. If you're viewing the Control Panel by Category, click "Hardware and Sound" and then Sound. If you're viewing by Large or Small icons, click "Sound".

User-added image

5. On the Playback tab, highlight your device by clicking on it. Your device may be listed as C-Media USB Audio Device, USB VoIP Device or Other USB Device.

6. Click the "Set Default" button. If there's a green checkmark next to your preferred device, it's already set as the Default Device.

7. Click the "Properties" button.

User-added image

8. Click the Levels tab.

9. Adjust the Speakers to 30.

User-added image

10. Click "OK".

11. Click the Recording tab.

12. Highlight your device by clicking on it. It should have the same name as the device that you selected in the Playback tab.

13. Click the "Set Default" button. If there's a green checkmark next to your preferred device, it's already set as the Default Device.

User-added image

14. Click "OK".



Google Chrome Microphone Privacy Settings


Google Chrome has a privacy setting that prompts you to allow login.rosettastone.com access to the computer’s microphone. This setting must be configured in order for you to complete any lessons that require speech. Simply click allow when the prompt appears. Sometimes the prompt may not appear, but can be accessed by clicking the User-added image  icon located in the top right corner of your address bar.

User-added image

Google has a Knowledge Base article explaining this setting, as well as instructions on how to manage your Google Chrome privacy settings and manage which sites have access to your microphone and which do not. An important note: sites that use http:// will not retain this information and may require the prompt to be selected each time, whereas sites that use https:// should retain this information. For more information on how to manage your Google Chrome privacy settings, review the following knowledge base article on Google’s website. Be sure to click on the “Advanced” icon for all information: https://support.google.com/chrome/answer/2693767?hl=en
 


Error Messages


If you receive an error message when accessing your Spanish for Healthcare course from a computer browser, we recommend first making sure that your browser(s) are up to date and working as intended.

Switch to another browser

Here are the list of compatible browsers for Spanish for Healthcare:

Clear Cache and Cookies

Click here and choose the browser you are using to know how to clear the cache and cookies of your browser.

Error A0000

If you receive an Error A0000 message, review this article for more information regarding possible causes.

Return to technical solutions

Was this article helpful?

POPULAR TOPICS
Previous MonthNext Month
SunMonTueWedThuFriSat