All About Live Tutoring in Foundations
How do I schedule a Live Tutoring session?
Each unit in Foundations has two corresponding Live Tutoring sessions; after Lesson 2 and after Lesson 4. Once you’ve completed Level 1, Unit 1, Core Lesson 2, you’ll be ready for your first 25-minute session.
Follow the steps below to schedule a Live Tutoring Session:
2. Under Find a Session, select either Lesson 2 or Lesson 4.
3. Choose a date from which available sessions will start, and a day of the week that is convenient for you.
4. Scroll through the list of sessions on the right, and click Schedule for a session that fits into your schedule.
You can also repeat Live Tutoring sessions that you have taken at any time; however, make sure you’ve completed the relevant core lessons within the unit before your scheduled session. You can have up to two Live Tutoring sessions scheduled at once, so long as the sessions are not identical and occur at different times. For example, you can not be registered for two Level 1, Unit 1, Lesson 2 Live Tutoring sessions at the same time, but you can be registered for a Level 1, Unit 1, Lesson 2 and a Level 1, Unit 1, Lesson 4 Live Tutoring session at the same time.
How can I get ready for my Live Tutoring session?
Here are some tips to prepare for your Live Tutoring session:
How do I attend my Live Tutoring session?
5. Follow the prompts to calibrate your headset in the Live Tutoring Waiting Room.
6. Your Live Tutor will appear and greet you once the session begins. Greet your Tutor when you are addressed, remember to speak only in your new language, and enjoy interacting with others!
7. If you encounter issues, you can click Live Help for technical assistance.
Live Tutoring Scheduling and Attendance Issues
We want to make sure that you have the best possible experience in Live Tutoring, whether you are scheduling, attending, or rescheduling a Live Tutoring session. If you’re having issues with Live Tutoring, please refer to the common troubleshooting steps below.
How do I change the time zone in the Live Tutoring scheduler?
To view your Live Tutoring session schedule in a different time zone, you must change the Time Zone setting in your profile.
Important: If your time zone does not appear in the selections, then sign out and close all internet browser windows. Adjust the time zone and any daylight savings settings through your computer settings then sign back into Rosetta Stone Foundations to verify or update your profile.
How can I reduce echoes during a Live Tutoring session?
Echoes in Live Tutoring sessions usually occur because your headset, or another participant's headset, isn't configured properly. Ensuring your headset is configured before attending your Live Tutoring session is the best way to prevent echoes in your Live Tutoring session. You can click on the link below to learn how to set up your headset for your operating system.
Headset Setup and Configuration
If you continue to hear echoes in Live Tutoring sessions, click on Live Help and a Product Support technician will troubleshoot the problem.
What should I do if other learners can't hear me during my Live Tutoring session?
If other learners or the coach in your Live Tutoring session can't hear you speaking, even after you've setup your microphone, try leaving and re-entering the Live Tutoring session. If you continue to have difficulties, use the Help & Support button to contact our Product Support team.
What should I do if my Live Tutoring session is canceled?
Under rare circumstances, Rosetta Stone may have to cancel a Live Tutoring session. For example, a Tutor may be unavailable or the site may experience technical difficulties. If you are scheduled for a Live Tutoring session that is canceled, please schedule another Live Tutoring session as soon as possible.
How can I cancel my Live Tutoring session?
We know that things can come up, and if you believe you won't be able to attend your Live Tutoring, we encourage you to cancel your registration to help provide other learners the opportunity to attend. Here are the various ways to cancel your Live Tutoring session: