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Adobe Flash settings for Rosetta Stone Advantage

Adobe Flash settings for Rosetta Stone® Advantage

Upon accessing Rosetta Stone Advantage for the first time on a computer, you will be prompted to allow Adobe Flash Player use of your microphone.

You will need to click on “Allow”-“Remember”-“Close” and “Continue”.

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Depending on your computer and/or your browser settings, you may need to make further changes to allow access to your microphone.

You will see all possible cases below along with instructions on how to resolve them.

 

Flash Player box is not displayed.

The window to click “Allow”-“Remember”-“Close” and “Continue” is not displayed. The cause of trouble is that the Zoom setting for the Web browser being used is not set to 100% or Normal.

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Internet Explorer

- Click on "Tools" icon located on the upper right hand corner of your browser or press "Alt + V'  on your keyboard.
- Click on Zoom and choose 100%.
- Close and then re-open Internet Explorer.

Example:

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Mozilla Firefox

- Click on "Tools" icon located in the upper right hand corner of your browser or press "Alt + V" on your keyboard.
- Make sure that the Zoom is set to 100%.
- Close and then Open Mozilla Firefox.

Example:

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Google Chrome

IMPORTANT: You need to be in your Rosetta Stone Advantage window to follow these instructions as Google Chrome manages these settings on a site-to-site basis.

- Click on the "Tools" icon located in the upper right right hand corner.
- In the drop-down menu, click on the «+» or the «-« signs to set the zoom to 100%.
- Close and Open Google Chrome. 

Example:

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Adobe Flash Player box is not displayed correctly.


The window to click on “Allow”-“Remember”-“Close” and “Continue” is displayed but not normally and you can see the message “Enable Hardware acceleration” or settings about the volume.

This issue is caused by private(incognito) browsing. 

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Internet Explorer

1. Simply quit and launch again Internet Explorer and verify “InPrivate” is not displayed anymore.

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Mozilla Firefox

1. Click on “Tools / Options” from Mozilla Firefox Menu.
2. Click on “Privacy” tab.
3. On history “History”, select ‘Use custom settings for history’, uncheck the “Always use private browsing mode” box.

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TIP: We also recommend modifying settings as per the picture below:
a) Check the option “Accept cookies from sites”; click on the button “Show Cookies” and then click on “Delete all cookies”.
b) Check the option “Accept third party cookies”; Click on “Settings” and select only “Cookies” and ‘Cache” – click on "OK" button.

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Google Chrome

1. Make sure that the window was not open using Incognito mode.

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Adobe Flash Player box reappears.

The window is displayed, the student clicks on “Allow”-“Remember”-“Close” and “Continue” and the same windows reappears after a few seconds.

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The problem might be linked to an administrator's configuration of Adobe Flash for Microphone access parameters.  You may need to contact the network administrator to apply the following changes:
 
1. Go to folder « C:\Windows\System32\Macromed\Flash »
2. Make sure the mms.cfg file is inside;
3a. If the file is present, have the administrator open it and add these two lines:
AVHardwareDisable=1
AVHardwareEnabledDomain=pro1.tellmemorepro.com (or the website where your RS Advantage account is registered)
3b. Should the file not be there, please create a mms.cfg file in that same folder and include the following:
AVHardwareDisable=1
AVHardwareEnabledDomain=pro1.tellmemorepro.com (or the website where your RS Advantage account is registered)




 

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