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Version 3 - 2111 error message

If you receive the 2111 error message on Windows, make sure you meet our system requirements to run the Rosetta Stone software.

On Mac computers, this error can occur if you don't have read and write permissions to the Rosetta Stone folder and Rosetta Stone application. Here are the instructions to change the permissions. 

To change permissions to read and write on the Rosetta Stone Version 3 folder:

  1. Open Finder
  2. Then click on the Go from the top menu and select Computer.
  3. Double click on Macintosh HD, Library, and Application Support
  4. You will find Rosetta Stone Version 3 folder in Application Support.
  5. Control + Click on the Rosetta Stone Version 3  folder and select " Get Info "
  6. An Information screen will open revealing Sharing & Permissions section at the bottom of Get Info page
  7. Click on the Padlock icon to unlock the settings so you can make changes
  8. Set the access on all of the users to 'Read & Write'
  9. Click the Padlock icon again to lock the settings in place

To change permissions to read and write on the Rosetta Stone Version 3 application:

  1. Use Finder to browse to your Applications folder
  2. Control + Click on the Rosetta Stone Version 3 application and select " Get Info "
  3. An Information screen will open revealing Sharing & Permissions section at the bottom of Get Info page
  4. Click on the Padlock icon to unlock the settings so you can make changes
  5. Set the access on all of the users to 'Read & Write'
  6. Click the Padlock icon again to lock the settings in place

 

After you've made the above changes, try launching Rosetta Stone to see if this resolves the Issue. 

If you need further assistance, please contact Rosetta Stone Support .

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