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Rosetta Stone Language Learning progress is not syncing

The Rosetta Stone Language Learning program may not be able to sync properly if the tracking file is corrupt, Internet connection speeds are too low, Internet security settings are too high, or Anti-Virus/Firewall programs are blocking the connection.

How to fix:

Click here to run  a speed test. The minimum system requirements need at least 768kbps Upload and Download speeds to function properly.

If you have a Windows computer, follow these steps to configure Internet Options:

1. Press the Windows key on your keyboard and search for Internet Options.

2. Click the Security tab. If Internet Security level is higher than Medium-high, click the Default level button and then click OK.

User-added image

Click here and follow the steps provided to ensure the Internet settings are correct, the Anti-Virus/Firewall is configured to allow Rosetta Stone, and to recreate the tracking file in case it has been corrupted.

Still need help? Send Rosetta Stone Product Support an email by clicking here.

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