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Nothing happens after clicking the "Activate" button in Version 3

If Rosetta Stone does not give a response after you enter your activation ID, and click Activate, then the activation files may be missing or corrupt. To resolve this issue, then you need to remove the activation files and re-install them.

Hereӳ how to fix it:

If you are using Windows XP, please click here

If you are using Windows Vista, 7, 8, or 10 please click here

If you are using Mac OS X, please click here


General

Please click on a link above to see instructions specific to your operating system.
 


On Windows Vista, 7, 8, or 10

First, we will stop the activation service:

  1. Click Windows Start , in the search type: services.msc and press Enter . For Windows 8 or 10, press the Windows Key on your keyboard and type services.msc and press Enter.
  2. Find the FLEXnet Licensing Service , right-click it and click Stop .  If Stop is grayed out, then it is already stopped.
  3. Close the Services window.

Delete the the FLEXnet folder:

  1. Click Windows Start and in the search box type %programdata% .For Windows 8 or 10, press the Windows Key on your keyboard and type %programdata% and press Enter.
  2. Then open the FLEXnet folder.
  3. Move any files that start with adobe to the desktop. Leave any files that start with RS or rosetta.
  4. Click the back button.
  5. Right-click on the FLEXnet folder, and click Delete.
  6. Minimize the folder window.

Open Rosetta Stone and attempt to activate :

  1. Open Rosetta Stone by clicking Windows Start , All Programs , Rosetta Stone , Rosetta Stone Version 3 , and then Rosetta Stone Version 3 .
  2. If the program doesn't bring you to Product Activation, then click Preferences, and then Activate Products.
  3. Enter your Activation ID, and click Activate.
  4. Once youӶe been notified your product has been activated, then click Continue .
  5. Close Rosetta Stone.

If you moved adobe files to your desktop, then you should move them back:

  1. Highlight the adobe files on your desktop, right-click and click Cut .
  2. Click the ProgramData folder on your taskbar to restore it.
  3. Double-click the FLEXnet folder.
  4. Right-click and click Paste .  The adobe files should appear.
  5. Close the folder window.
 

On Mac OS X

First, remove the activation files:

  1. Click the Finder icon on your dock.
  2. From the menu bar, click Go and then Computer .
  3. Click Mac HD , Library , Application Support , FLEXnet Publisher and then Services .
  4. Move any folders that are not 11.04.010 or 11.4.100 to the desktop.
  5. Click the Back button twice .
  6. Control + click on the FLEXnet Licensing Service folder and click Move to Trash .
  7. Enter the password for your Mac.
  8. Click the Back button.
  9. Click the Preferences folder, FLEXnet Publisher and then FLEXnet .
  10. Drag any files that start with adobe to your desktop.
  11. Click the Back button twice.
  12. Control + click on the FLEXnet Publisher folder and click Move to Trash .
Next, re-install the Rosetta Stone Version 3 application:
  1. From the menu bar click Go and then Applications .
  2. Control + click the Rosetta Stone Version 3 icon and click Move to Trash .
  3. Download and install the 3.4.5 application .

Open Rosetta Stone and activate:

  1. Click the Finder icon.

If you moved adobe files to your desktop, then you should move them back:

  • From the menu bar click Go and then Applications .
  • Open Rosetta Stone by double-clicking Rosetta Stone Version 3
  • If the program doesnӴ bring you to Product Activation, then click Preferences , and then Activate Products .
  • Enter your Activation ID, and click Activate .
  • Once youӶe been notified your product has been activated, then click Continue .
  • Close Rosetta Stone.
    1. From the menu bar click Go and then Computer .
    2. Click Mac HD , Library , Application Support , FLEXnet Publisher and then Services .
    3. Drag any 11.X.XX folders from your desktop into the folder.
    4. Click the Back button three times.
    5. Click Preferences , FLEXnet Publisher , and then FLEXnet .
    6. Drag any adobe files into this folder.
 

On Windows XP

First, stop the activation service:

  1. Click Windows Start , and then Run .
  2. Type services.msc and click OK.
  3. Find FLEXnet Licensing Service , right-click it and click Stop .  If Stop is grayed out, then it is already stopped.
  4. Close the Services window.

Delete the FLEXnet folder:

  1. Click Windows Start , and in the Run box type %applicationdata% .
  2. Then open the FLEXnet folder.
  3. Move any files that start with adobe to the desktop. Leave any files that start with RS or rosetta.
  4. Click the back button.
  5. Right-click on the FLEXnet folder, and click Delete .
  6. Minimize the folder window.
Open Rosetta Stone and attempt to activate :
  1. Open Rosetta Stone by clicking Windows Start , All Programs , Rosetta Stone , Rosetta Stone Version 3 , and then Rosetta Stone Version 3 .
  2. If the program doesnӴ bring you to Product Activation, then click Preferences, and then Activate Products.
  3. Enter your Activation ID, and click Activate .
  4. Once youӶe been notified your product has been activated, and then click Continue .
  5. Close Rosetta Stone.

If you moved adobe files to your desktop, then you should move them back:

  1. Highlight the adobe files on your desktop, right-click and click Cut .
  2. Click the Application Data folder on your taskbar to restore it.
  3. Double-click the FLEXnet folder.
  4. Right-click and click Paste .  The adobe files should appear.
  5. Close the folder window.
 

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