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Support

No Internet connection found when trying to activate

If you do have an active Internet connection and receive a "No Internet connection found" error message, it may be due to Antivirus/Firewall programs or other security settings on your system not allowing a connection to our servers. Try the steps below to solve this issue.
  • Click here to view the support article on how to add exclusions for Rosetta Stone to your Antivirus/Firewall program.

Ensure your date and time is correct

  1. Click the date and time in the lower right of your screen.
  2. Click Change date and time settings, Date and time settings or Adjust date and time settings.
  3. Ensure the date and time is correct.  If not, click Change date and time, adjust it, and click OK.
  4. Ensure the timezone is correct.  If not, click Change timezone, adjust it, and click OK.
  5. Try to activate the program once more.

Check your internet settings

  1. Click Windows Start
  2. Click Control Panel
  3. Click Internet Options.  If you do not see this, click Network and Internet and then Internet Options.
  4. A new window will appear.  Click the Connections tab.
  5. Click LAN Settings, and ensure Proxy server is unchecked.
    User-added image
  6. Click OK.
  7. Click the Advanced tab, scroll to the bottom and make sure the following options are checked:
    • Use SSL 3.0
    • Use TLS 1.0
    • Ensure Use SSL 2.0 is unchecked.
  8. Uncheck Check for server certificate revocation
​          User-added image
9.  Try to activate the program once more.

Turn off User Account Controls

For Windows 7:  Click Windows Start
For Windows 8 Press the Windows button on your keyboard
For Windows 10:  Press the Windows logo key Windows logo key +S to open Search
  1. Type UAC in the search field and press Enter.
  2. Lower the slider to Never notify and click OK.
  3. Restart the computer.
  4. Try to activate once more.
If you still need assistance, please contact Rosetta Stone Product Support by clicking here to submit an Email case.

 

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