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I receive error 3213 when attempting to install my language CD.

Error 3213 generally occurs because the CD-ROM drive is having trouble reading the Rosetta Stone language CD properly. This can be caused by a damaged or dirty disc or a faulty disc drive.
 

If you are using Rosetta Stone TOTALe or Language Learning please follow the steps below:

  • Please check the bottom of the language disc to see if it is scratched or dirty. If it is dirty please clean it gently with a soft cloth and try again.
  • If you are still unable to install your language level from the CD please click here to install using a download.
 

If you are using Rosetta Stone Version 3 please follow the steps below:

  • Please check the bottom of the language disc to see if it is scratched or dirty. If it is dirty please clean it gently with a soft cloth and try again.
  • If you are using our Version 3 Personal Edition software we strongly recommend that you upgrade here and follow the steps above.
  • If you have Rosetta Stone Home School or do not want to upgrade please click here to install using a USB flash drive.

If you need further assistance, please contact Rosetta Stone Product Support by clicking here.

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