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I receive a persistent yellow square when I launch Rosetta Stone® Language Learning.

This problem reflects a possibly corrupt Rosetta Stone file. In some cases, this leads to a gray screen when attempting to install a Language Level.
     ***Note: Please ensure that your USB headset is plugged in, as this may also cause this issue.

Here's how to fix it:

If you are using Windows XP, please click here

If you are using Windows Vista, 7, 8, or 10 please click here


General

Please click on the link above to see instructions specific to your operating system.

If you are using Windows XP, please follow the instructions below:

1. Click Start, then Run:
Windows XP Run Box Navigation

2. In the Run Box type %APPDATA% then click OK

Windows XP ApplicationData Relative Pathlink

    3. Double click on the folders: Rosetta Stone and then TOTALe .

    4. Right-click on the file products.xml and click Delete .

      5. Right-click on the dynamicstoredpaths.xml and click Delete .

      6. Launch Rosetta Stone Version 4 TOTALe and install to the default location.

      If you are using Windows Vista, 7, 8, or 10 please follow the instructions below:

      1. Click Start button and in the search type: %programdata%. For Windows 8 and 10, press the Windows Key on your keyboard and type %programdata%, the search box will appear as you start to type.

      2. Press Enter .

      3. This will open a new window with folders. Double-click on the folders: Rosetta Stone and then TOTALe or Language Training. If you see both folders, then please choose Language Training instead.

      4. Right-click on the products.xml and click Delete .

      5. Right-click on the dynamicstoredpaths.xml and click Delete .

      6. Launch Rosetta Stone application and install the language levels to the default location.

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