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I get a gray screen when trying to install my Language Levels.

If you are seeing a gray screen after you click Install Selected Language, this may be caused by low hard drive space.

If you open up your program and receive a persistent yellow screen, here's how to fix it.

Here's how to fix it:

Check your hard drive space. Rosetta Stone requires 600mb per Language Level.

If you are on Windows XP, Vista or 7, please click here.
If you are on Windows 8 or 10, please click here.
If you are on Mac OS X, please click here.

If you’re on Windows XP, Vista, or 7:

1. Click Start , and Computer (or My Computer).

2. Right-click on your (C:) drive and click Properties .

3. If you have fewer than 600mb Free space per level then you will need remove unwanted files/programs or add additional hard drive space.

    4. Attempt to install after ensuring you have enough space.

    5. If you are still having trouble please contact Rosetta Stone Support.

    If you’re on Windows 8 or 10:

    1. Click on the File Folder User-added image at the bottom of the screen and then on This PC or Computer.

    2. Right-click on your (C:) drive and click Properties .

    3. If you have fewer than 600mb Free space per level then you will need remove unwanted files/programs or add additional hard drive space.

      4. Attempt to install after ensuring you have enough space.

      5. If you are still having trouble please contact 
      Rosetta Stone Support.

      If you’re on Mac OS X:

      1. Go to your desktop and control + click on Mac HD .

      2. Click Get Info .

      3. If you have fewer than 600mb Available space per level then you will need remove unwanted files/programs or add additional hard drive space.

        4. Attempt to install after ensuring you have enough space.

         

        5. If you are still having trouble please contact Rosetta Stone Support.

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