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How can I reinstall the Student Management System (SMS) without losing all of my student records?

While using Rosetta Stone, you may need to reinstall the Student Management System (SMS).  Examples of when to reinstall: 1) To upgrade your SMS to the latest version or 2) To move SMS to a new computer.

If you would like to reinstall SMS while keeping your current SMS Database intact (to preserve your Instructor and Student records), please follow these instructions:


Step 1: Backup your SMS Database

  1. Create the backup:
    • Login to the SMS Administrator
    • In the SMS Administrator, click File and then click Create Database Backup
    • In the dialog box that appears, click Yes to create the backup
    • In the next dialog box, click OK to confirm that the backup was created
  2. Copy the backup:
    • On the hard drive of the computer where the SMS Server is installed, locate the database_backup folder
      • Windows users will find this at C:/Program Files/Rosetta Stone/SMS/smsdata/database_backup
      • Mac users will find this at /Applications/SMS/smsdata/database_backup
    • Inside the "database_backup" folder will be another folder named after the date and time the backup was created
    • Identify the most recently created backup, and copy that folder to a safe location
      • If you will be reinstalling SMS on this computer, copy the folder to your desktop
      • If you will be installing SMS on a new computer, copy the folder to a portable storage device (i.e. CD, floppy disk or USB drive)


Step 2: Uninstall SMS

  • Stop your SMS Server or Service
    • SMS version 2.1.4 and earlier, stop the service from the open server window. 
    • SMS version 3.0 and later, Click Here
  • Uninstall SMS
    • Windows users, use the Uninstaller that is on your Start Menu at All Programs > Rosetta Stone > Student Management System > Uninstall Student Management System
    • Mac users, drag the SMS folder (/Applications/SMS/) to the trash


Step 3: Reinstall SMS

  1. For installation instructions, please refer to your SMS Manual


Step 4: Restore your SMS Database

  1. Make sure your SMS Server or Service is not running
    • SMS version 2.1.4 and earlier, stop the service from the open server window. 
    • SMS version 3.0 and later, Click Here
  2. Locate the "smsdata" folder on your hard drive
    • Windows users will find this at C:/Program Files/Rosetta Stone/SMS/smsdata/
    • Mac users will find this at /Applications/SMS/smsdata/
  3. Replace the blank (default) database with the backup of your old database
    • Copy the "database_backup" folder into the "smsdata" folder
    • Rename the "database" folder (that is inside the "smsdata" folder) to something such as "database_original"
    • Rename the "database_backup" folder to "database"
  4. Restart your SMS Server or Service
    • SMS version 2.1.4 and earlier, start the service from the open server window. 
    • SMS version 3.0 and later, Click Here
       

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