Rosetta Stone Support

  • FOR YOU
  • FOR CLASSROOMS & ENTERPRISES
  • SUPPORT
  • Search

    Looking for something? You're in the right place.

  • CHAT
  • Cart
  • Sign In
  • Try it free

Support

In-App Purchases - Returns

Although we'd be sorry to see you leave the Rosetta Stone community, we understand that may need to return your Rosetta Stone product.

For purchases through 
FitBrains.com:

Please click here to submit your request for a refund.

For purchases through the Apple App Store:
 
All payments are processed by Apple through iTunes and we do not have access to their payment system. If you would like to request a refund for a recently purchased application from the App Store, you can contact Apple using iTunes directly. Here are the steps to ask for a refund to your iTunes account:
 
  1. Open iTunes and navigate to the top menu Store -> View My Account.
  2. Click See All under the section titled Purchase History.
  3. Click the grey arrow to the left of the Order Date.
  4. Click the Report a Problem button.
  5. A column titled Report a Problem will appear with a list of apps purchased that day. Click Report a Problem next to the app you would like refunded.
  6. Select the appropriate reason you are contacting Apple. Choices are:
  • I didn't receive this application
  • I inadvertently purchased this application
  • This application does not function as expected
  • This application is not compatible with my device
  • I have another purchase or download-related question
  1. Enter detailed comments requesting a refund and the reasons why in the Comments section and click Next.
Apple should consider your request for a refund within a few days, and if they refund your money it should appear in your account within a week.

For purchases through the Google Play Store:

You will need to contact Google Play regarding the refund of your subscription, as all payments are processed by Google through the Google Play Store, and we do not have access to their payment system. If you provide them with the reason for your refund request, it shouldn't be a problem for them to reverse the charge.

For purchases through the Amazon App Store:

You will need to contact Amazon regarding the refund of your subscription, as all payments are processed by Amazon through the Amazon App Store, and we do not have access to their payment system. If you provide them with the reason for your refund request, it shouldn't be a problem for them to reverse the charge.

Was this article helpful?

POPULAR TOPICS
Previous MonthNext Month
SunMonTueWedThuFriSat