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Error "Unable to Execute the Required File (2)" while installing Rosetta Stone® Language Learning

This error usually occurs after uninstalling and re-installing Rosetta Stone® Language Learning (formerly Version 4).  You can resolve this issue by removing all Rosetta Stone TOTALe files and attempting to re-install.

If you are using Windows XP, please click here

If you are using Windows Vista, please click here.

If you are using Windows 7, 8, or 10, please click here.
 


General

Please click on a link above to see instructions specific to your operating system.



On Windows 7, 8, or 10.

First, uninstall Rosetta Stone TOTALe:

  1. Click the Windows Key User-added image on your keyboard and type Control Panel and press Enter.
  2. Double-click Programs and then Uninstall a Program (or Programs and Features).
  3. Right-click Adobe AIR and click Uninstall .
  4. Right-click Rosetta Stone Ltd Services and click Uninstall .
  5. Look for Rosetta Stone TOTALe in the list.  If you can locate it, then right-click it and click Uninstall .

Next, delete any remaining Rosetta Stone files:

  1. Click the Windows Key User-added image on your keyboard, and type %temp% and press Enter.
  2. Right-click on RosettaStoneLtd_TEMP_installer and click Delete .
  3. Close the folder window.
  4. Click the Windows Key User-added image on your keyboard and type in Computer and press Enter.
  5. Double-click the (C:) drive , and then Program Files (or Program Files (x86)).
  6. If you see the RosettaStoneLtdServices folder, then right-click it and click Delete .
  7. If you see the Rosetta Stone folder, then right-click it and click Delete .
  8. Close the folder window.

Install the Rosetta Stone Application:

  1. Download and install the 5.0.37 application
  2. Open Rosetta Stone from your desktop.
 

On Windows Vista,

First, uninstall Rosetta Stone:

  1. Click Windows Start, and then Control Panel. (On Windows 8 or 10, type Control Panel and press Enter)
  2. Double-click Programs and then Uninstall a Program (or Programs and Features).
  3. Right-click Adobe AIR and click Uninstall .
  4. Right-click Rosetta Stone Ltd Services and click Uninstall .
  5. Look for Rosetta Stone TOTALe in the list.  If you can locate it, then right-click it and click Uninstall .

Next, delete any remaining Rosetta Stone files:

  1. Click Windows Start .
  2. In the search type: %temp% and click OK .
  3. Right-click on RosettaStoneLtd_TEMP_installer and click Delete .
  4. Close the folder window.
  5. Click Windows Start , and then Computer. (On Windows 8, type Computer and press Enter)
  6. Double-click the (C:) drive , and then Program Files (or Program Files (x86)).
  7. If you see the RosettaStoneLtdServices folder, then right-click it and click Delete .
  8. If you see the Rosetta Stone folder, then right-click it and click Delete .
  9. Close the folder window.

Install the Language Learning Application:

  1. Download and install Rosetta Stone TOTALe 4.5.5.
  2. Open Rosetta Stone TOTALe from your desktop.
 

On Windows XP

First, uninstall Rosetta Stone TOTALe:

  1. Click Windows Start , and then Control Panel .
  2. Double-click Add or Remove Programs .
  3. Click on Adobe AIR and click Remove .
  4. Click on Rosetta Stone Ltd Services and click Remove .
  5. If you can locate Rosetta Stone TOTALe , then click it and click Remove .

Next, delete any remaining Rosetta Stone files:

  1. Click Windows Start , and then Run .
  2. Type: %temp% and click OK .
  3. Right-click on RosettaStoneLtd_TEMP_installer and click Delete .
  4. Close the folder window.
  5. Click Windows Start , and then My Computer .
  6. Double-click the (C:) drive , and then Program files .
  7. Right-click the Rosetta Stone folder and click Delete .
  8. If you see the RosettaStoneLtdServices folder, then right-click it and click Delete .
  9. Close the folder window.

Install the Version 4 Application:

  1. Download and install Rosetta Stone TOTALe 4.5.5.
  2. Open Rosetta Stone TOTALe from your desktop.

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