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Error 9120

Error 9120 can occur when installing language levels. This is usually due to a dirty or scratched language level disc.

Here's how to fix it:
  • Try ejecting the CD. Clean the bottom of the disc with a microfiber cloth and retry.
  • Try to install another language level disc if you have one. If that works, the disc could need replaced.
  • If it is still not working, then try downloading the level or levels with our Digital Download for your language by clicking here.

If you are still experiencing trouble with this error, contact Rosetta Stone Product Support by clicking here.

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