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Error 5223: A fatal error has occurred while attempting to communicate with the application database

You may receive error 5223 when using the program online whether you are using Rosetta Stone Language Learning CD-ROM/Download or Rosetta Stone Language Learning Online Subscription. 

This could be caused by:
  • Low internet speeds
  • Antivirus software
1. Click here to check your internet speeds. The minimum download and upload speeds should be above 768kbps as stated by our system requirements.You should be also getting lower than 220ms for your latency results. 

2. There is a possibility that antivirus software is blocking the resources needed to properly load the Language Learning website. Click here to reference our article on what exclusions must be made in the antivirus or security software. 


Please let us know if you have any questions or require further assistance by clicking here.

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