Rosetta Stone Support

  • FOR YOU
  • FOR CLASSROOMS & ENTERPRISES
  • SUPPORT
  • Search

    Looking for something? You're in the right place.

  • CHAT
  • Cart
  • Sign In
  • Try it free

Support

Error 4111 "A fatal error occurred while downloading the following media"

Error 4111 can occur if your anti-virus program mistakenly thinks Rosetta Stone® files are malicious, or if your CD-drive isn't copying the files correctly.  
In order to fix it, you need to make sure your anti-virus isn't blocking Rosetta Stone® files, and then re-install your language level(s).


Allow Rosetta Stone® files through your anti-virus


See When installing Rosetta Stone®, I get a virus notification for instructions.

 

Reinstall the Language Level

Version 3 learners or Language Learning CD-ROM learners, see Install Rosetta Stone® Language Learning, CD-ROM Language Level CDs.

Language Learning Download learner, see 
Rosetta Stone Language Learning Download - Installing single levels.



If you need further assistance, please contact Rosetta Stone Product Support by clicking here.

Was this article helpful?

POPULAR TOPICS
Previous MonthNext Month
SunMonTueWedThuFriSat