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Rosetta Stone Legacy Products: General Troubleshooting and FAQ

Rosetta Stone Legacy Products: General Troubleshooting and FAQ


Use this article for general troubleshooting and FAQ information about Customer Hosted Rosetta Stone programs. Please review our support policy notification for the Rosetta Stone Network Version 3 software located in the following link: http://support.rosettastone.com/en-US/Business/articles/Notification-Version-3-Customer-Hosted-Product-Support-Change-for-Schools-and-Organizations/1/

Troubleshooting information:
 

 


Rosetta Stone Classroom or Enterprise System Requirements

 

 

Network Installation

Single Station

Learner

Administrator

Server

 

Operating System

 

Windows XP

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Windows Vista

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Windows 7

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2003 Server

 

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2008 Server

 

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Mac OS 10.4*

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Mac OS 10.5*

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Mac OS 10.6

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Hardware

 

Processor Speed

1 GHz

1 GHz

1.6 GHz Multi-Core

1.6 GHz Multi-Core

Available RAM

512 MB

512 MB

2 GB

2 GB

Hard Drive Space

 

 

600 MB per level

600 MB per level

CD-ROM Drive

Installation

Installation

Installation

Installation

Display Resolution

800 x 600

 800 x 600

 800 x 600

800 x 600

USB Headset for Speech

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Other Requirements

 

Static IP Address

 

 

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Connectivity to Server

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Internet Connection

 

 

Internet or E-mail for Activation

Internet or E-mail for Activation

Note: For broadest compatibility with the wide variety of operating systems currently on the market, Rosetta Stone's applications are built and distributed as 32-bit applications. Extensive testing has found Rosetta Stone to be compatible and fully-functional on modern 64-bit operating systems in their standard configuration.

*Note for Macintosh Users: Rosetta Stone Manager, Rosetta Stone Version 3, and Rosetta Stone TOTALe are not supported on PowerPC Macs. 


Return to troubleshooting
 

Where is the Activation ID located?


The Activation ID is a 27 character key printed on white mailing labels and can be found in the box that contains your Rosetta Stone Classroom Enterprise Version 3 CDs.

Return to troubleshooting

 

Download Server, Manager, Network application and Utilities installers

You can download the Server, Manager, and Network application installers from here:

Operating SystemServerManagerNetwork App
WindowsV3.6 (latest)V3.6 (latest)V3.4 (latest)
WindowsV3.5V3.5V3.4
WindowsV3.4V3.4V3.4
WindowsV3.3V3.3V3.3
WindowsV3.2V3.2V3.2
WindowsV3.0V3.0V3.1
Mac OS XV3.6 (latest)V3.6 (latest)V3.4 (latest)
Mac OS XV3.5V3.5V3.4
Mac OS XV3.4V3.4V3.4
Mac OS XV3.3V3.3V3.3
Mac OS XV3.2V3.2V3.2

Note: Server and Manager must be the same version, the compatible Network version is listed in the same row.

Return to troubleshooting



Rosetta Stone Version 3 Network Installation


Contents:

Section A - Installing the Server
Section B - Adding Language Levels
Section C - Activating Language Level Licensing
Section D - Set Up Rosetta Stone Manager Version 3
Section E - Install Rosetta Stone Manager Version 3 on Administrator Workstations
Section F - Connecting Administrator Workstations to the Server
Section G - Install Rosetta Stone Network Version 3 on Learner Workstations
Section H - Connecting Learner Workstations to the Server


Section A - Installing the Server

Note: If you have already installed Rosetta Stone Manager Version 3 Server and just need to add additional languages or language levels, only perform the steps in Sections B and C.

Note: If you are adding new Languages that did not come with your original Rosetta Stone Manager package, refer to the steps on the Attention sheet that came with your new language disks.

Windows

  1. Log in as an administrator on the computer where you will install the Rosetta Stone Manager Version 3 Server
  2. Insert the CD labeled "Rosetta Stone Manager Version 3 Server"
  3. If the installer does not start on its own, double-click the setup file labeled "setup.exe"
  4. Click "Next" to begin and follow the prompts
  5. Select the destination folders for the server and language files
  6. You may enter a custom password to protect the MySQL database
  7. The Installer will display a series of command windows; do not close these windows (installation will take several minutes)
  8. When the installation is complete, click "Finish"

Mac

  1. Log in as an administrator on the computer where you will install the Rosetta Stone Manager Version 3 Server
  2. Insert the CD labeled "Rosetta Stone Manager Version 3 Server"
  3. Double-click "Rosetta Stone Manager V3 Server.pkg"
  4. Follow the prompts and click "Install" to begin installing the Server
  5. Enter your Mac Administrator password in the popup window (installation will take several minutes)
  6. Click "Close"  to complete the installation


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Section B - Adding Languages

Your organization will use at least one language and language level with Rosetta Stone Manager. We recommend adding all languages and levels before proceeding to Section C for activation. All Languages and levels must be installed on every computer running Rosetta Stone Manager Version 3 Server.

  1. Start the Language Utility:

Windows :

Select Start > Program Files > Rosetta Stone > Rosetta Stone Manager V3 Server > Language Utility

Mac :

Applications > Rosetta Stone Manager Version 3 Server > Language Utility (Mac)

  1. Sign in using the Super Administrator username and password from the Activation Card that came in your Rosetta Stone Manager package

Note: To change the Super Administrator password, see "Additional Notes"  in Section D

  1. Select "Add a Language Level"
  2. When you are prompted to insert a CD, insert the Language Level CD and click "Continue"
  3. Select the Language Level you want to install
  4. Click "Install selected language"

Note: Depending on your computer hardware, Language Level installation can take up to 30 minutes and each language level requires up to 600 MB. Make sure you have enough free space on your hard drive for all of the levels you will be installing.

Windows:

All Language Levels are installed are in the folder you specified during the Server installation (see Section A ).

The default on Windows XP and Server 2003 is C:\Documents and Settings\All Users\Application Data\Rosetta Stone Manager V3 Server\Content.

The default on Windows Vista, 7 and Server 2008 is C:\ProgramData\Rosetta Stone Manager V3 Server\Content.

Mac:

All language levels are installed to /Library/Application Support/Rosetta Stone Manager V3 Server/Content.

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Section C - Activating Language Level Licensing

Based on your organization’s licenses, you will have one or more Activation IDs. All languages levels must be installed and all computers running Rosetta Stone Manager Version 3 Server must be activated in order for learners to access Rosetta Stone’s language content. Activation requires a one-time Internet connection.

  1. Open Rosetta Stone Manager V3 Server's Language Utility
  2. Select "Activate Products"
  3. Enter your Activation ID from one of the License Activation Code stickers that came in your Rosetta Stone Manager package
  4. Click "Activate". You will be asked to confirm your license information. Please verify, and if there are any problems, contact Rosetta Stone Enterprise & Education Product Support
  5. Repeat steps 1-4 for all Activation IDs
  6. Click "Back to Manage Languages Menu"
  7. Click "Quit"  once you have activated all Languages and Levels

Note: If the computer where you installed Rosetta Stone Manager Version 3 Server cannot be physically connected to the Internet, you can use a different computer to activate by email.

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Section D - Set Up Rosetta Stone Manager Version 3

Installing a copy of Rosetta Stone Manager for your use as the System Administrator

Windows:

  1. Insert the Rosetta Stone Manager Version 3 CD
  2. Click "Next"  to begin and follow the prompts. If the installer does not start on its own, double-click the file labeled "setup.exe"
  3. Select the destination folders for the Rosetta Stone Manager application files.

Mac:

  1. Insert the "Rosetta Stone Manager Version 3 CD"
  2. Drag and drop the Rosetta Stone Manager application into your Applications folder

Create Your System Structure

The System Administrator should complete the initial steps of this setup, but the remaining steps can be completed by other Administrators.

System Organization

  1. Creating Groups: Groups organize Administrators and help define your organization’s reporting structure
  2. Creating Roles: Roles define the privileges for administrators allowing them to potentially:
    • Manage learners
    • Create other administrators
    • Define the structure of Rosetta Stone Manager
  3. Management: The admins option in the Administration tab allows you to:
    • Add administrators to Rosetta Stone Manager
    • Edit Administrator information,
    • Assign Roles to Administrators
    • Assign Administrators to the Groups they can view or manage.

Delegate the Remainder of Setup

The remaining steps can be completed by other Administrators (with proper privileges) that are closer to the educational process.

  1. Choose Curricula:

Curricula are the courses Learners follow. Each Curriculum consists of a guided path of Lessons and Activities designed to build a combination of language skills. Rosetta Stone Manager provides predefined Curricula, which should address the needs of most learners.

  1. Manage Learners:

The Learners & Lists tab in Rosetta Stone Manager allows you to register individual Learners or import multiple Learners and edit Learner information to choose Language, Level and Curricula.

Additional Notes:

  1. Change your administrator password the first time you sign in to the Rosetta Stone Manager system.
  2. Set up your system first so that other administrators can get up and running as soon as you install Rosetta Stone Manager on their workstations.
  3. To make sure your configuration is correct, register a test learner after you install Rosetta Stone Network Version 3.

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Section E - Install Rosetta Stone Manager Version 3 on Administrator Workstations

To install the Rosetta Stone Manager application for use by your additional Administrators at their workstations, you have two options:

  • Install Rosetta Stone Manager on each workstation using the installation CD
  • Use a remote installation utility to deploy Rosetta Stone Manager to all networked Administrator workstations

CD Installation
To install from CD, follow these steps for each Administrator’s workstation:

Windows:

  1. Insert the CD labeled "Rosetta Stone Manager Version 3"
  2. Click "Next"  to begin and follow the prompts. If the installer does not start on its own, double-click the file labeled "setup.exe"
  3. When the installation is complete, click "Finish"

Mac:

  1. Insert the CD labeled "Rosetta Stone Manager Version 3"
  2. Install Rosetta Stone Manager Version 3 using the steps for your operating system
  3. Drag and drop the Rosetta Stone Manager application into your Applications folder

Remote Installation

You can use your own remote deployment system to install Rosetta Stone Manager on each Administrator workstation.

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Section F - Sign In and Connect Administrator Workstations to the Server

The first time each Administrator signs in to Rosetta Stone Manager on his or her workstation, the application will attempt to find the Rosetta Stone Manager Version 3 Server.

  1. On the "Select a Service" screen, the Administrator should click "Connect"  to accept the server connection
  2. If the discovery attempt fails, the Administrator will need to click "Custom"  to specify a server connection and you will need to give them the server’s IP address or hostname

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Section G - Install Rosetta Stone Network Version 3 on Learner Workstations

To install Rosetta Stone Network Version 3 on each learner’s workstation, you can either:

  • Install the Rosetta Stone application directly on each workstation using the Application Install CD  
OR
  • Use a remote installation utility to deploy the Rosetta Stone application to all networked Learner workstations.

CD Installation
Follow these steps for each learner’s workstation:

  1. Insert the CD labeled "Rosetta Stone Network Version 3"
  2. Click "Next"  to begin and follow the prompts
  3. When the installation is complete, click "Finish"
  4. Leave the check-box selected to launch Rosetta Stone continue automatically to Section H or
  5. Deselect the check-box to allow learners to connect to the Server (as described in Section H below)

Remote Installation
You can use your own remote deployment system to install Rosetta Stone Network Version 3 on each learner workstation.

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Section H - Sign In and Connect Learner Workstations to the Server

The first time someone signs in to the Rosetta Stone Network Version 3 application on each learner workstation, learners will be prompted to enter the IP address or hostname of the server.

Note: Administrators may want to complete this task using the Learner test account to streamline the experience for Learners.

  1. Select the drop-down arrow next to the box labeled "Service"
  2. Select "Other"
  3. Enter the Rosetta Stone Manager Version 3 Server hostname or IP address.
  4. Click "Save changes"
  5. Enter the username and password (using the learner test account if you created one)
  6. Click "Sign In"
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Return to troubleshooting
 
How to Install Rosetta Stone Manager to run everything on one computer

 
Contents:
 

 
This article explains how to set up one non-networked computer on which one or more Learners and Administrators will access Rosetta Stone Manager and the Network application. Use the CDs in your Rosetta Stone Manager package to install the following components:
  1. Rosetta Stone Manager Version 3 Server: The other applications will connect when used on this same computer to this server component.  This coordinates all your Administrators and Learners, hosts the language content, and tracks the progress of Learners.
  2. Rosetta Stone Manager Version 3: This client application provides management and reporting capabilities.
  3. Rosetta Stone Network Version 3: Learners use this application to access the language lessons in Rosetta Stone.
  4. Rosetta Stone Language Level(s): This is language content for each Language and Level your organization provides to your Learners. 


Section A - Install the Server
 
Note: If you already have Rosetta Stone Manager Version 3 Server installed and only want to add Languages, perform only the steps in Sections B and C for the additional Languages.
 
Review "Version 3 Customer-hosted system requirements" - http://support.rosettastone.com/en-US/Business/articles/Rosetta-Stone-Classroom-or-Enterprise-System-Requirements-Version-3-Customer-hosted/1/  specific to the latest version release of the Server (v3.6.6 or v3.7 which are essentially equivalents) to ensure the computer meets specifications.  To install the server, first sign in as an Administrator on the computer and insert the CD labeled Rosetta Stone Manager Version 3 Server. Then follow these instructions, depending on the operating system of the computer:

 
Windows
 
1. Sign in as an Administrator on the computer.
 
2. Insert the CD labeled Rosetta Stone Manager Version 3 Server. 
  • If the installer starts automatically, click "Next" to begin and follow the prompts.  Please use the default options.
  • If the installer does not start on its own, double-click the setup file labeled "setup.exe" then click "Next" to begin.
3. Select the destination folders for the Server and Language files.  We recommend using the default location.
 
4. You may enter a custom MySQL password, but we recommend the default.  

5. The installer will display a series of command windows. Do not close these windows.

6. When the installation is complete, click "Finish".

 
Mac
 
1. Sign in as an Administrator on the computer.
 
2. Insert the CD labeled Rosetta Stone Manager Version 3 Server.

3. Double-click "Rosetta Stone Manager V3 Server.pkg".

4. Follow the prompts and click "Install" to begin installing the Server.

5. Enter your Mac Administrator password when prompted.

6. After the installation finishes (this will take several minutes), click "Close" to complete.

 
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Section B - Add Languages
 
Your organization will use at least one Language and Level with Rosetta Stone Manager. We recommend adding all languages before proceeding to Section C for activation. The Language Level installation can take up to 30 minutes depending on your computer hardware. Each Language Level requires up to 600 MB. Verify that you have enough space for all Levels you intend to install. For Windows computers, all Language Levels you install are stored in the folder you selected when you installed the Server (see Section A). On a Mac, the Language Levels install by default to /Library/Application Support/Rosetta Stone Manager V3 Server/Content.

1. Open the Language Utility

2. Windows: Go to "Start > Program Files > Rosetta Stone > Rosetta Stone Manager V3 Server > Language Utility"

3. Mac: Go to "Applications > Rosetta Stone Manager Version 3 Server > Language Utility"

4. Sign in using the initial Super Administrator username and password from the Activation Card in your Rosetta Stone Manager package.
Note: You will be able to change the Super Administrator password when you sign in to Rosetta Stone Manager. See Additional Notes under Section D.

5. Select "Add a Language Level".

6. When a prompt appears to insert a CD, insert the Language Level CD and click "Continue". 

7. Select the Language Level to install.

8. Click "Install Selected Language". 

9. Repeat steps 5-8 to add each Level of all Languages you want to install before proceeding to Section C.


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Section C - Activate Languages
 
Based on the product you purchased, you received one or more Activation IDs. You must activate each Language Level to allow Learners full access to the Language content. Activation requires a one-time Internet connection.
 
Note: If activating online is unavailable for your organization, please note that the "activate by email" feature of the software is no longer available.  For more information, please review our support policy notification for the Rosetta Stone Network Version 3 software located in the following link.  http://success.rosettastone.com/english/articles/Notification-Version-3-Customer-Hosted-Product-Support-Change-for-Schools-and-Organizations/ 

1. Select "Activate Products". 

2. Enter your Activation ID including the dashes from the card in your Rosetta Stone Manager package.

3. Click "Activate". Note: If you see an error, first verify that the code is typed correctly with the dashes.  If the code was already activated in the past, it cannot be activated again.

4. Verify your license information when prompted to confirm.

5. Repeat steps 1-4 for all Activation IDs.

6. Click Back to "Manage Languages Menu." 

7. Click "Quit" when you are finished activating all Languages Levels.
 

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Section D - Set Up
 
Rosetta Stone Manager V3 gives an Administrator the ability to register and assign Curricula for the Learners who will use specific workstations.

1. Install Rosetta Stone Manager V3 as follows.

2. Insert the CD labeled Rosetta Stone Manager V3.

3. Windows computers: 
  • If the installer starts automatically, click "Next" to begin and follow the prompts.  
  • If the installer does not start on its own, double-click the setup file labeled "setup.exe" then click "Next" to begin.
4. Mac computers: 
  • Drag and drop the "Rosetta Stone Manager V3" application into your Applications folder. 

Register a Learner for Your System
 
After signing into Rosetta Stone Manager V3 for the first time, with the super_admin username used during Section B to Add Languages, before registering a Learner, click "Groups", select "Top Level" and "Select All Languages and Levels" on the lower right, then click "Save Changes".  Maximize the Manager window if you do not see Save Changes.
 
Click "Learners > Register" and complete the required fields, Assign the Language Level/s and Curriculum, then click "Save Changes" to see a confirmation that the Learner account was saved successfully.
 
The System Administrator should complete the initial steps of this setup. Other Administrators who are closer to the educational process and who have proper privileges can take additional steps later if necessary. For a detailed description of this process, see the Rosetta Stone Manager Version 3 Administrator’s Guide.
 
Additional notes:
  1. Change your Administrator password the first time you sign in to the Rosetta Stone Manager system to enhance your system security.
  2. Register a test Learner as described above so that when you install Rosetta Stone Network Version 3, you can connect the Learner workstations to the Server.

 
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Section E - Sign In and Connect Rosetta Stone Manager to the Server
 
The first time an Administrator signs in to Rosetta Stone Manager V3, the application attempts to discover (locate) the Rosetta Stone Manager Version 3 Server. The discovery and connection should occur automatically. If there is a problem, you will see the Select a Service Screen. To connect, the Administrator should click "Connect" on the Select a Service screen to accept the server connection or type the loopback IP address "127.0.0.1" without the quotes. 

 
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Section F - Install Rosetta Stone Network Version 3

1. Insert the CD labeled Rosetta Stone Network Version 3.
 
2. Click "Next" to begin and follow the prompts.

3. When the installation is complete, click "Finish". 
  • Leave the checkbox selected to launch Rosetta Stone and continue automatically to Section G (recommended).
                              OR
  • Deselect the checkbox and then manually launch Rosetta Stone Network Version 3 to connect to the Server (as described in Section G below).

 
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Section G - Sign In and Connect the Network Application to the Server
 
The first time someone signs in to the Rosetta Stone Network application, the application attempts to discover (locate) the Rosetta Stone Manager Version 3 Server. We recommend that you complete this task using the Learner test account to streamline the experience for Learners. If, in Section F, you checked the box to launch Rosetta Stone, the service may be automatically selected.
 
1. Click the circular arrow to detect the Rosetta Stone Manager Service.

2. Select a Service from the list of servers found automatically.

3. If the Service is not found: 
  • Click the pull-down arrow and select "Other".
  • Enter 127.0.0.1 for the Server IP address.
  • Click "Save Changes".
4. Enter the Username and Password (using the Learner test account if you created one).
 
5. Click "Sign In".


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Return to troubleshooting
 

 



How to reset the Super_Admin password

 

If the password for the default super_admin account is ever lost or forgotten, you can reset the password using one the following programs.

Note: These programs only work with Customer-Hosted Rosetta Stone Manager V3 Server version 3.3.6 or higher.


Windows

1. Save and extract "Windows_Password_Resetter.zip"

2. Copy the misc folder to the following directory:
  • (32 bit) C:\Program Files\Rosetta Stone\Rosetta Stone Manager V3 Server\app
  • (64 bit) C:\Program Files (X86)\Rosetta Stone\Rosetta Stone Manager V3 Server\app
3. Navigate to:
  • (32 bit) C:\Program Files\Rosetta Stone\Rosetta Stone Manager V3 Server\app
  • (64 bit) C:\Program Files (X86)\Rosetta Stone\Rosetta Stone Manager V3 Server\app
4. Double-click on "Windows_ResetPassword.bat" (this may appear as Windows_ResetPassword since the .bat file extension may not appear on some systems)

The command line screen will inform you that the password will be reset to "password1". This process normally takes about 15-20 seconds. After the password has been changed, the window will close.
 

Mac OS X

1. Save and extract the attached Mac_Password_Resetter.zip folder

2. After unzipping the folder, the contained misc folder should be copied to:
  • /usr/local/rsmv3/manager

Note: You may required authenticate with your Mac's Administrator password.

3. Navigate to:
  • /usr/local/rsmv3/manager/misc
4. Double-click on "Mac_ResetPassword.command"

The command line screen may prompt you for your Mac Administrator password. After this is entered, the process normally takes about 15-20 seconds. The password will be reset to "password1"  and the terminal window will close.


Return to troubleshooting
 

I activated my Language Level licenses, but learners are seeing their lessons locked. How can I access all the content?


Some network infrastructures, particularly when VPN or wireless is involved, have longer latencies. Rosetta Stone Network Version 3 needs to be configured to handle the longer latencies. If your network has a longer latency, the license server may timeout in the Network application, making it appear that activated Language Levels are not activated and content is locked.

To adjust this configuration, you will need to create an environment variable on the Learner Workstations that increases the timeout from its default of 100 milliseconds to a value long enough for the latencies in your network. Five seconds should be long enough for most networks.

The environment variable should be named "FLEXLM_TIMEOUT", with a value set to the desired number of milliseconds. A value of "5000000"  would be five seconds. You can set the environment variable on individual workstations, or you can use your remote deployment system to set the environment variable on the workstations across your network.

Follow the steps below, according to the operating system of the individual Learner workstations or .


Windows XP

1. Go to Control Panel > System > System Properties > Advanced > Environment Variables

2. Click "New"  under the System Variables dialog window

3. Enter "FLEXLM_TIMEOUT"  for the Variable name

4. Enter "5000000"  for the Variable value. This sets the timeout to 5 seconds.

5. Click "OK"  to create the new system variable

6. Click "OK"  to exit the Environment Variables panel

7. Click "OK"  to close the System Properties panel


Windows Vista

1. Go to Control Panel > Advanced System Settings > Environment Variables.

2. Click "New"  under the System Variables dialog window

3. Enter "FLEXLM_TIMEOUT"  for the Variable name

4. Enter "5000000"  for the Variable value. This sets the timeout to 5 seconds

5. Click "OK"  to create the new system variable

6. Click "OK" to exit the Environment Variables panel

7. Click "OK"  to close the System Properties panel


Mac

1. Go to Applications > Utilities > Terminal

2. Enter the following text in the Terminal panel:

FLEXLM_TIMEOUT=5000000
export FLEXLM_TIMEOUT

3. Close Terminal

4. Restart the computer


Return to troubleshooting
 

What should I do if the Rosetta Stone Manager Version 3 does not report any scores for students?


Note: You will need to be logged in as a Windows Administrator to complete these steps.

  • In Windows XP or Server 2003, Go to: Start > Control Panel > Administrative Tools > Services.
  • In Windows Vista, Server 2008, or Windows 7, go to Start > Control Panel > (System Maintenance)>Administrative Tools > Services.
  • In the list of Services, find Rosetta Stone Ltd Callback Invocation Processor.

If the service is stopped:

  • Either right-click on the service and select Start or click on the service and select Start near the top left of the same frame.

If the service is running:

  • Either right-click on the service and select Restart or click on the service and select Restart near the top left of the same frame.

After the Callback Invocation Processor Service has been started or restarted, you must login as a learner and complete at least one screen. After this has been completed, all scores should now appear in the Manager.

If the scores still do not appear in Rosetta Stone Manager Version 3 after following these steps, or if the service gives an error message while trying to start, please verify that your server meets our system requirements, and upgrade the hardware if necessary.


Return to troubleshooting
 

How can I backup and restore Rosetta Stone's MySQL database in Mac OS X?


In order to backup Rosetta Stone's MySql database in Mac OS X, we will create two backup files using the mysqldump command.  To do this, first navigate to the database directory in your Mac's terminal.

Creating Backup Files

1. Open the terminal and type: cd /usr/local/rsmv3/mysql/bin

2. Create the MySql dumps by entering the following commands:
  • ./mysqldump --user=root --password=rosetta --port=55583 rs_manager > ~/Documents/rs_manager.sql
  • ./mysqldump --user=root --password=rosetta --port=55583 tracking_production > ~/Documents/tracking_production.sql
Note : This will save the backup files in your Documents folder

3. Stop the following services before importing the data by entering the commands below::
  • sudo SystemStarter stop RosettaStoneApache
  • sudo SystemStarter stop RosettaStoneCallbackInvocationProcessor
  • sudo SystemStarter stop RosettaStoneDiscoveryService
  • sudo SystemStarter stop RosettaStoneManagerService
  • sudo SystemStarter stop RosettaStoneTrackingService

Importing Backup Data

1. To import the backup data browse to the following directory in the terminal by entering: cd /usr/local/rsmv3/mysql/bin

2. Type the following commands
  • ./mysql --user=root --password=rosetta --port=55583 rs_manager < ~/Documents/rs_manager.sql
  • ./mysql --user=root --password=rosetta --port=55583 tracking_production < ~/Documents/tracking_production.sql
3. Start the services we stopped in Section 1 by entering the following commands into the terminal:
  • sudo SystemStarter start RosettaStoneApache
  • sudo SystemStarter start RosettaStoneCallbackInvocationProcessor
  • sudo SystemStarter start RosettaStoneDiscoveryService
  • sudo SystemStarter start RosettaStoneManagerService
  • sudo SystemStarter start RosettaStoneTrackingService


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How can I backup and restore Rosetta Stone's MySQL database in Windows?
Note: Rosetta Stone® does not warranty or provide any technical support for this operation.  You can follow this instructions under your own risks.

Before starting this process, please make sure to backup your database in case you need to revert later.

The origin computer and destination computer will need to be running the same server version.  Please follow this link if you need to download the server installer.

Please follow this link to download a document with detailed instructions on how to migrate your MySQL database in Windows.


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How can I move Rosetta Stone Manager Version 3 Server from one Mac server to another?


If you are running Mac OS X and need to move your RS Manager Version 3 Server installation to another machine, the directions below will assist you in the migration. Before you start the migration process you will need to contact Rosetta Stone Support in order to activate your new installation. Important: In order for the migration to be successful, both servers (computers) must have the same version of Rosetta Stone Manager V3 Server. For Example: Data dumps from a 3.2.10 installation cannot be imported into a 3.3.6 installation. If you want to run an updated version on the new server you must first import the data to the new server and then update to the newer version.


Creating and Copying Backup Files to the New Server

Open the terminal and enter:

cd /usr/local/rsmv3/mysql/bin

Create the MySql dumps by entering the following commands:

./mysqldump --user=root --password=rosetta --port=55583 rs_manager > ~/Desktop/rs_manager.sql

./mysqldump --user=root --password=rosetta --port=55583 tracking_production > ~/Desktop/tracking_production.sql

Note: This will save the backup files to your desktop

Copy the backup files (tracking_production.sql and rs_manager.sql) to the desktop of the new server (computer) via a network connection or portable storage device (i.e. CD, USB drive, removable hard drive).

Make sure that you copy the backup file instead of dragging it in order to minimize the chance of losing Learner data. Do not proceed until you have confirmed that the backup file is on the new server.


Uninstalling Rosetta Stone Manager Version 3 from the old server

In Terminal, execute the following commands to uninstall Rosetta Stone Manager Version 3 Server from the old server (computer).

cd /Applications/Rosetta\ Stone\ Manager\ V3\ Server/Scripts

sudo ./uninstall


Install Rosetta Stone Manager Version 3 Server on the new server

If your original installation was a basic installation using the Rosetta Stone Manager V3 Server.pkg file that came on your installation CDs, follow the instructions in Rosetta Stone Version 3 Installation Guide to install Rosetta Stone Manager Version 3 Server.


Stopping Rosetta Stone Services

Before importing the data you should stop the following services by entering the commands below:

sudo SystemStarter stop RosettaStoneApache

sudo SystemStarter stop RosettaStoneCallbackInvocationProcessor

sudo SystemStarter stop RosettaStoneDiscoveryService

sudo SystemStarter stop RosettaStoneManagerService

sudo SystemStarter stop RosettaStoneTrackingService


Importing Backup Data

To import the backup data onto the new server’s MySQL database, browse to the following directory in the terminal by entering:

cd /usr/local/rsmv3/mysql/bin

Enter the following two commands import the backup data from the desktop:

./mysql --user=root --password=rosetta --port=55583 rs_manager < ~/Desktop/rs_manager.sql

./mysql --user=root --password=rosetta --port=55583 tracking_production < ~/Desktop/tracking_production.sql


Restarting Services

Start the services we stopped in by entering the following commands into the terminal:

sudo SystemStarter start RosettaStoneApache

sudo SystemStarter start RosettaStoneCallbackInvocationProcessor

sudo SystemStarter start RosettaStoneDiscoveryService

sudo SystemStarter start RosettaStoneManagerService

sudo SystemStarter start RosettaStoneTrackingService


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Where can I see the number of licenses that I have in use on Rosetta Stone Manager V3 Server?


Mac OS X

Licensing for the Customer-Hosted Solution is handled by the FlexNet Licensing service on the machine where the Rosetta Stone Manager V3 Server portion is installed. Below are the steps to perform a Status Enquiry of the license file contents on the Server machine. 
  1. Download the License Viewer from here.
  2. Double-click the file to extract it. This will result in a new file being created at that location, called “maclicensing(bundled)v1.0c.command”. Double-click this file to launch it.
  3. If prompted by a security warning, click "Open".
  4. In the new Terminal window that appears, type "4" and press "Return/Enter". This will perform a Status Enquiry and show results similar to those shown below:
User-added image
 
The “Features to Serve” heading begins a list of your licenses on the machine. Each of the languages that you have activated will show here in shorthand. For example, the image above shows SK-JPN-L2, this is the abbreviation for Japanese Level 2. The Total licenses issued corresponds to the number of licenses activated on the machine. The Total in use is a real time display of the number of licenses being used by learners at the time.

If you are encountering an 8114 or 5411 error or have "This content is unavailable" messages or locks on lessons, please follow the steps below to reset the license server to verify that the status enquiry is correct:

Please note: These steps will break the connection to the license server for any learners who are currently logged in to the program.
  1. Follow steps 1 through 3 above and then press "2" and "Return/Enter" to Stop the license server.
  2. Press "1" and "Return/Enter" to Start the license server.
  3. Press "3" and "Return/Enter" to reread the license file.
  4. Press "4" and "Return/Enter" to perform a Status Enquiry.
If you encounter an error that is not resolved by the steps above, please then press 6 and Return/Enter to create a file called “rslogs.tar.gz” on your Desktop and reference the relevant article:

Windows OS

Licensing for the Network Solution is handled by the FlexNet Licensing service on the machine where the Rosetta Stone Manager V3 Server portion is installed. Below are the steps to perform a Status Enquiry of the license file contents on the Windows OS. If you need to check your license status on Mac OS X, you will need a separate utility. 

  1. On the machine where you have Rosetta Stone Manager V3 Server, browse to "C:\Program Files\Rosetta Stone\Rosetta Stone Manager V3 Server\utility"
  2. Open "lmtools.exe"
  3. Go to the "Server Status" tab
  4. Click the "Perform Status Enquiry" button and the status report will be generated in the window below.
Feature Usage Info section of Status Enquiry

 

The “Features to Serve” heading begins a list of your licenses on the machine. Each of the languages that you have activated will show here in shorthand. For example, the image above shows SK-ENG-L1, this is the abbreviation for English Level 1. The Total licenses issued corresponds to the number of licenses activated on the machine. The Total in use is a real time display of the number of licenses being used by learners at the time.

If you are encountering an 8114 or 5411 error or have "This content is unavailable" messages or locks on lessons, please follow the steps below to reset the license server to verify that the status enquiry is correct:

Please note: These steps will break the connection to the license server for any learners who are currently logged in to the program.

  1. Once LMTOOLS opens select the "Start/Stop/Read" tab 
  2. Check the "Force Server Shutdown" box 
  3. Click the "Stop Server" button (the status box at the bottom of the window should read “Stopping Server”) 
  4. Wait 10 seconds and then click the Start Server button (the status box should now read "Server Start Successful")
  5. Click the "ReRead License File" button (after a few moments the status box should report "Reread Server License File Completed)
  6. Switch to the "Server Status" tab and click "Edit" in the upper left, next to "File", and then "Clear Window". Then, click "Perform Status Enquiry" again to view the license status.

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