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K-12 Live Tutoring Sessions FAQ

Please see the information below to help you understand how to have productive K12 Live Tutoring Sessions.

How do I register and group my students for the live sessions?
What if I need to request a change in my session schedule?
How can my group get ready for a Live Tutoring session?
How do they attend a Live Tutoring session?
Do I have everyone join at once?
Do the Live Tutoring sessions count on the student's progress report in any way?
Can the tutor speak English during the session?
Why would the time that they have the class not pop up on the live session sign in screen?
What kind of feedback will we get on how the students do on the Live Tutoring?
What should my students expect during the session?
What are best practices to share with my students?
How are disruptive learners dealt with?
 
How do I register and group my students for the live sessions?

You can register your students by signing in with their credentials or guiding them through the process while in class. Learners will be prepared to attend a Live Tutoring session after every second and fourth core lesson in every unit of Language Training.

First, you will want to get to the Live Tutoring scheduling screen, which you can access in one of two ways:

1. Hover over the Live Tutoring button on the toolbar and click “Schedule.”

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2.  Click the Schedule button under Live Tutoring

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From the Live Tutoring scheduling screen, filter for sessions that are best for your students:

1. Choose the level and unit at the top of the screen.
2. Under "Available Sessions", choose the radio button for Lesson 2 or Lesson 4.
3. Scroll through the list of sessions on the right, and click “Schedule” on a session that suits each learner

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Verify that all students are registering for the same session to avoid confusion and to make sure everyone will be able to see the spot in the calendar. We recommend the following schedule for the first year:
 
Session #1Level 1, Unit 1, Lesson 2
Session #2Level 1, Unit 1, Lesson 4
Session #3Level 1, Unit 2, Lesson 2
Session #4Level 1, Unit 2, Lesson 4
Session #5Level 1, Unit 3, Lesson 2
Session #6Level 1, Unit 3, Lesson 4
Session #7Level 1, Unit 4, Lesson 2
Session #8Level 1, Unit 4, Lesson 4
This schedule will allow you to keep track of all sessions your learners attended, and by the end of the school year they will have attended all sessions available for each level.

Click HERE to watch a short video about registering learners.

Each session will generally have 4 students. To pair up the students, you should schedule them in a sequence. If you want students A, B, C and D at the same session, you need to schedule them first at the same level, unit and lesson. On occasion we are able to open a session for 5 learners. Please work with your Services Team contact in order to make this request.

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What if I need to request a change in my session schedule?

Please allow 3 weeks of notice to make changes to the session schedule. Should you need to make a change on a shorter notice, we will do our best to accommodate, but cannot guarantee we can meet these requests.

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How can my group get ready for a Live Tutoring session?
  • Confirm that students have completed the 4 lessons in the course before attending the appropriate sessions.
  • Make sure the system is connected to the High speed Internet and that the USB headset is working properly.
  • Read the course content for the relevant unit and core lessons. 
  • Play games and read stories in Games & Activities.
  • Complete the tests and workbooks for each level.
  • Repeat the review activities in Language Training. Each unit has 4 review activities. Scroll the mouse
  • over of the circles and they will find those 4 activities.
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How do they attend a Live Tutoring session?

a. About 10 minutes before the scheduled start time of their Live Tutoring session, they will see a countdown at the top-right corner of the Rosetta Stone Foundations homepage.
b. Hover over the Live Tutoring icon on the toolbar.
c. Click “Attend” to launch the Live Tutoring session.

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d. Follow the prompts to calibrate the headset in the Live Tutoring Waiting Room.
e. Click “Live Help” for technical assistance.
f. The live Tutor will appear and greet the students once the session begins.

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Do I have everyone join at once?

Yes, the sessions will start at the time provided and the learners should log in at the same time to get connected with each other.  The students should not sit together to attend the live session, but attend on their own computer

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Do the Live Tutoring sessions count on the student’s progress report in any way?

Yes, you will see on the report how many hours the learners have attended the live session. Keep in mind that each session last 25 minutes and it counts 30 minutes on the report. If the report shows 1 hour, you will know that the learner has attended 2 sessions.

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Can the tutor speak English during the session?

No. The tutor can only speak the language being taught. If a learner makes a mistake the tutor will help them repeat the correct word/phrase. This is a great opportunity for your learners to engage in the conversation and practice the speaking skills. Remind your learners to speak only in their new language, and to enjoy interacting with others.

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Why would the time that they have the class not pop up on the live session sign in screen?

Each session will generally have 4 students, and once it's full, it won't show up on the calendar. If a time frame disappeared from the calendar it's because the class was completed. We have created the number of sessions that will allow all of your learners to attend for the specific hour you requested.

Make sure all students are registering for the same session. Otherwise it will lock the class for the selected session and the correct session won’t show on the calendar for the other learners. For example, if one student registers for Level 2, Unit 6, Lesson 4, this session will have 3 or 4 spaces available and it will only show on the calendar if a student selects that session.

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What kind of feedback will we get on how the students do on the Live Tutoring?

We don't offer this service at the moment. We recommend that teachers follow up with each student after a session to find out how they felt during the live session. Was it easy? Was it hard? If it was too hard the students can repeat the same session next time to reinforce the content. The repetition will help them improve their communication skills and fell more comfortable before moving on to a higher session.

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What should my students expect during the session?
  • The students will see the tutor but the tutor will not see the students.
  • The tutor will show some images on the screen and start a conversation with the students, helping them develop their conversational skills.
  • Each learner will have time to answer and ask questions to each other. (The session is interactive between learners.)
  • If they don't know how to answer, the tutor will help.
  • Click HERE to see a sample of how a live tutoring session works.
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What are best practices to share with my students?
  • It is normal to be nervous in the first session.
  • Speak only in the new language.
  • Don’t be a disruptive learner. Be respectful to the tutor and other students.
  • Wait for your time to speak. Don’t answer the question if it’s not your turn.
  • If you have any technical issue, contact our live support.
  • Have fun!
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How are disruptive learners dealt with?

A disruptive learner is someone who hinders the experience of other learners and/or the coach. Some examples of a disruptive learner:

Level 1 disruption: Major inappropriate classroom actions:
  • Socializing with each other in class, or suggestions of socializing outside of class
  • Exchange of personal information
  • Giving out email, phone number, location
  • Inappropriate use of the chat box (personal conversation or exchange of personal information)
  • Laughing at/making fun of other students, pictures, classroom content making coach and other learners uncomfortable or offended.
  • Answering out of turn/interrupting other students consistently
  • Angry, belligerent, rude, racist, profane student
Level 2 disruption: Minor inappropriate classroom actions:
  • Continuously breaks immersion. Use of a native language, with no attempt to speak the language of the session
  • Inability or refusal to answer questions
  • Laughing or giggling instead of answering

Responding to a Level 1 Disruption
In the event that a coach encounters a Level 1 disruption, s/he will first send one warning in a private chat, clarifying that such behavior goes against Rosetta Stone policy, will not be tolerated, and will result in ejection if continued. If the learner continues to engage in such behavior, the coach may then eject them.

Responding to a Level 2 Disruption
In the event that a coach encounters a Level 2 disruption, s/he will first send two warnings in a private chat, clarifying that such behavior is not supportive of the learning environment. If the learner continues to engage in such behavior, the coach may then mute them, to ensure the session continues uninterrupted.

Contradictory or disrespectful remarks to this warning will be considered a Level 1 Disruption and may result in ejection if they continue.

Once muted, the coach will send a private chat at each of the learner’s next turns, to see if the learner is ready to re-engage appropriately. If the learner answers positively, s/he can be returned to the session. If a negative response is received, the coach will move on to the next learner.

Misbehavior while muted should be considered a Level 1 Disruption and may result in ejection if they continue.

Teachers will receive notice of any students muted or ejected from sessions. We may request that students who are consistently removed from multiple sessions not be allowed to participate in future sessions.

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