Rosetta Stone Support

  • FOR YOU
  • FOR CLASSROOMS & ENTERPRISES
  • SUPPORT
  • Search

    Looking for something? You're in the right place.

  • CHAT
  • Cart
  • Sign In
  • Try it free

Support

Evaluation Tests FAQ

Evaluation Test FAQ

I had issues during the test. Can I redo it?
Is it possible to delete a test result?
How much time do I have to answer a test question?
I can't select an answer. What is happening?
The speakers are grayed out and I can't hear the sound anymore. Why?
Some questions don't have text. Is that normal?
I'm having difficulty accessing the tests. What should I do?

Please note: If you experience technical difficulties and you're not able to solve them after reading and following the instructions below, please stop the test and contact Rosetta Stone support immediately.

I had issues during the test. Can I redo it?

No, a test that has been attempted cannot be re-done, whether or not it has been completed. 

Return to top
Is it possible to delete a test result?

A test that has been started cannot be deleted.

Return to top

How much time do I have to answer a test question?

Placement / Assessment and Progress Tests
In these tests, you have a timer with a different time for each question. You must submit an answer before time is over.

Achievement / Certification Tests
In these tests, the time you have to answer depends on the questions and/or sections of questions that you are answering. Below, you can find a table with the different time values:

 
SectionDuration
Section 16 seconds per question
Section 28 seconds per question
Section 312 seconds per question
Section 4750 seconds for the entire section
Section 5320 seconds for the entire section
Section 6420 seconds for the entire section
Section 71500 seconds for the entire section
Please note: If you have unanswered questions in a section once the time is up, you will be moved to the next section and the unanswered questions will be skipped.

Return to top

I can't select an answer. What is happening?

Test questions are timed; a timer is located in the top right corner of the test. When the time allotted for your question is over, the program blocks the sound playback and you will not be able to select an answer. Your only option will be to select "Submit" to go to the next question.

User-added image

Return to top

The speakers are grayed out and I can't hear the sound anymore. Why?

The sound from each speaker can only be activated twice. Once you click on a speaker for the second time, that speaker icon will become grayed out. You then have the option of activating the next speaker or selecting an answer.

If all speakers are grayed out, simply click "Submit" to go to the next question.

User-added image


Return to top
Some questions don't have text. Is that normal?

Some questions don't have text because their objective is to evaluate your oral comprehension. In these instances, you should click on the speaker icons to hear the questions and/or answers available.

User-added image

Return to top

I'm having difficulty accessing the tests. What should I do?

1. Add the Rosetta Stone Advantage websites to your list of trusted sites in your internet browser. The domains you should add are:
  • *.tellmemorecampus.com
  • *.tellmemoreeducation.com
  • *.tellmemorepro.com
  • *tellmemore.com
  • *rosettastone.com
2. Delete your internet browser's cache, cookies, and browsing history.

3. Reinstall Flash Player
  • Go to https://get.adobe.com/flashplayer
  • Uncheck/clear any "optional offer" that may exist
  • Click on "Install now" and follow the instructions
Please note: This process should be done using the browser in which you will use Rosetta Stone Advantage.

Return to top

Was this article helpful?

POPULAR TOPICS
Previous MonthNext Month
SunMonTueWedThuFriSat