Rosetta Stone Support

  • FOR YOU
  • FOR CLASSROOMS & ENTERPRISES
  • SUPPORT
  • Search

    Looking for something? You're in the right place.

  • CHAT
  • Cart
  • Sign In
  • Try it free

Support

When I set up my USB headset, the Flash application stops responding and I cannot select “Continue.”

This issue appears when you attempt to set up your microphone. After completing the setup, you are unable to select the continue button:
 
User-added image

To correct this issue, please have your local IT staff or system administrator complete the following steps:

1. Navigate to the mms.cfg file on your system, found at one of the paths below;
  • 32-bit Windows - %WINDIR%\System32\Macromed\Flash
  • 64-bit Windows - %WINDIR%\SysWow64\Macromed\Flash

Note: The %WINDIR% location represents the Windows system directory, such as C:\WINDOWS.

  • Macintosh /Library/Application Support/Macromedia
2. Open the mms.cfg file in a text editor, such as Notepad or TextEdit, and search for the entry: AVHardwareDisable=1

3. Change this entry to: AVHardwareDisable=0

4. Save the file, close all browser windows, and open your browser window again.

5. Sign in to Rosetta Stone and launch the application.

Please have the system administrator contact Rosetta Stone Enterprise & Education Product Support (http://support.rosettastone.com/en-US/business or 877-223-9848) if this does not resolve your issue.

Was this article helpful?

POPULAR TOPICS
Previous MonthNext Month
SunMonTueWedThuFriSat