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Advanced English for Business: Technical Solutions

Advanced English for Business: Technical Solutions


Use this article to troubleshoot basic technical issues in Rosetta Stone® Advanced English for Business.
 

Microphone Selection


The Rosetta Stone speech-recognition technology is a key element of our language-learning solution. In order to utilize this feature, you'll need a USB device equipped with a microphone: either a USB headset or USB earbuds.  Click the links below to learn more about selecting and configuring your headset.

Selecting a headset
Selecting the microphone for your Rosetta Stone application

Configuring your headset from the control panel:

Mac OSX
Windows 8
Windows Vista and Windows 7
 

 

Selecting a Headset

USB Headset

For best results, the device should be certified for speech recognition, either by the vendor or a third party.

We recommend that it have a directional microphone and noise-cancellation capability. The microphone part of the device should easily adjust into a consistent position, one to two inches from the corner of your mouth.


Recommended Microphones

The recommended USB headset microphones listed here have passed Rosetta Stone quality-assurance tests for speech recognition. They're compatible with both Windows and Macintosh operating systems.

 

Manufacturer

Model

Website

Microsoft

LifeChat LX-3000*

www.microsoft.com

Plantronics

Audio 500

www.plantronics.com

Audio 470

Audio 655*

*Starred models are especially durable and recommended for school labs or extended use.

Note: These microphone recommendations are based on laboratory testing. Computer systems and user environments may vary, which could impact microphone performance.


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Selecting the microphone for your Rosetta Stone application

Note: Google Chrome may ask you for permission to access your camera and microphone.  Please click on the "Allow" button to allow the Rosetta Stone website use your microphone.

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You will need to select the microphone and allow Adobe Flash Player to access your Rosetta Stone course content.

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Click on "Allow" and "Remember" from the first box.  Then click on the microphone icon to choose your USB microphone from the list. Check the "Reduce echo" box and then click on "Close" button to exit Adobe Flash setting.
 

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Configuring Your Microphone in Mac OS X

For best results, use a USB device: either a USB headset or USB earbuds equipped with a microphone.

1. Plug your device into an available USB Port.

2. Click the Apple icon on the upper-left corner the screen.

3. Select "System Preferences".

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4. Click on the Sound icon (located on the far right of the Hardware row).

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5. Click the "Output" tab.

6. Select your USB headset as the output device. It may be listed as C-Media USB Audio Device, USB VoIP Device, or other USB device.

7. Adjust the Output volume to 30%.

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8. Click on the Input tab and select your USB device as the input device. The device will have the same name as the one you selected in the output tab.

9. Adjust the input volume to 50%.

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10. Close the Sound window.


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Configuring Your Headset from the Windows 8 Control Panel

For best results, use a USB device: either a USB headset or USB earbuds equipped with a microphone.

1. Plug your headset into an available USB-Port.

2. Click the Windows Key User-added image on your keyboard.

3. The Start menu will appear.

4. Type control and a search will appear.

5. Choose "Control Panel" from the list.

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6. If you're viewing the Control Panel by Category, click "Hardware and Sound" and then Sound. If you're viewing by Large or Small icons, click "Sound".

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7. On the Playback tab, highlight your device by clicking on it. Your device may be listed as C-Media USB Audio Device, USB VoIP Device or Other USB Device.

8. Click the "Set Default" button. If there's a green checkmark next to your preferred device, it's already set as the Default Device.

9. Click the "Properties" button.

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10. Click the "Levels" tab.

11. Adjust the Speakers to 30.

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12. Click "OK".

13. Click the "Recording" tab.

14. Highlight your device by clicking on it. It should have the same name as the device that you selected in the Playback tab.

15. Click the "Set Default" button. If there's a green checkmark next to your preferred device, it's already set as the Default Device

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16. Click "OK".


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Configuring Your Headset from the Windows Vista and Windows 7 Control Panel

For best results, use a USB device: either a USB headset or USB earbuds equipped with a microphone.

1. Plug your headset into an available USB-Port.

2. Open the Start menu.

3. Click on the Control Panel.

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4. If you're viewing the Control Panel by Category, click "Hardware and Sound" and then Sound. If you're viewing by Large or Small icons, click "Sound".

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5. On the Playback tab, highlight your device by clicking on it. Your device may be listed as C-Media USB Audio Device, USB VoIP Device or Other USB Device.

6. Click the "Set Default" button. If there's a green checkmark next to your preferred device, it's already set as the Default Device.

7. Click the "Properties" button.

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8. Click the Levels tab.

9. Adjust the Speakers to 30.

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10. Click "OK".

11. Click the Recording tab.

12. Highlight your device by clicking on it. It should have the same name as the device that you selected in the Playback tab.

13. Click the "Set Default" button. If there's a green checkmark next to your preferred device, it's already set as the Default Device.

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14. Click "OK".



Adobe Flash Player Privacy Settings
 

In order to complete a lesson that uses your headset or microphone (such as "Reading aloud" lessons) you will need to adjust your Adobe Flash Player settings to allow Rosetta Stone access to your microphone.

When you first launch a lesson that uses your microphone, a prompt for Adobe Flash Player will appear in the lower right corner of the screen:
 
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This message will ask you if the site content.livemocha.com can access your camera and microphone. Before checking "Allow," click on the microphone icon (second to last tab in the Adobe Flash Player Settings screen) and check to make sure Adobe is accessing the correct sound output device.
 
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Once you have selected your correct microphone, you can go back to the privacy settings and choose “Allow” and check “Remember.”                                                                          
 
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The namespace that is accessing your microphone may vary depending on what lesson you are doing, so you may have to choose "Allow" multiple times for different lessons.
 
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In the event that you choose “Allow” then check “Remember” and the wrong microphone was selected, you can edit your Adobe Flash Player Privacy Settings by going to the following link: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.html
 
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Simply find the namespace in your Adobe Flash Player Settings Manager (which again, can vary depending on the lesson) and delete the website, and then re-launch the Rosetta Stone Advanced English for Business lesson that uses speech. It should then prompt you with the above privacy notification.


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Google Chrome Microphone Privacy Settings


Google Chrome has a privacy setting that prompts you to allow login.rosettastone.com access to the computer’s microphone. This setting is similar to the Adobe Flash Player Privacy setting, but is different, and must be set in addition to the Adobe Flash Player Privacy setting to allow you to complete any lessons that require speech. Simply click allow when the prompt appears. Sometimes the prompt may not appear, but can be accessed by clicking the User-added image icon located in the top right corner of your address bar.

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Google has a Knowledge Base article explaining this setting, as well as instructions on how to manage your Google Chrome privacy settings and manage which sites have access to your microphone and which do not. An important note: sites that use http:// will not retain this information and may require the prompt to be selected each time, whereas sites that use https:// should retain this information. For more information on how to manage your Google Chrome privacy settings, review the following knowledge base article on Google’s website. Be sure to click on the “Advanced” icon for all information: https://support.google.com/chrome/answer/2693767?hl=en
 

Reading Aloud Audio Issue: We're having trouble hearing you


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Switch to another browser

Here are the list of compatible browsers for Advanced English for Business:

Windows OS:
Internet Explorer version 9 or later
Microsoft Edge latest
Google Chrome latest
Mozilla Firefox latest
Mac OS:
Safari 8 or later

Clear Cache and Cookies

Click here and choose the browser you are using to know how to clear the cache and cookies of your browser.

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