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Fatal Application Error: 1141


The 1141 error can occur if : 
  • Your computer has not been restarted for an extended length of tim
  • The date and/or time is incorrect on your computer
  • Your Antivirus or Firewall applications are blocking the Rosetta Stone and its components from working properly.
  • Your computer does not meet the minimum system requirements. Click here for Rosetta Stone's system requirements page.

If you are using Windows XP, please click here

If you are using Windows Vista, 7, 8, or 10 please click here

If you are using Mac OS X, please click here


General

Please click on a link above to see instructions specific to your operating system.

On Windows Vista, 7, 8, and 10.

Please follow the troubleshooting steps in order until the error is resolved.

  1. Restart – Turn off your computer and turn it back on.
  2. Make sure a headset is plugged into the computer.
  3. Check your Date & Time Settings:
    User-added image
    • Launch Control Panel - Where is Control Panel ?
    • Click on Clock, Language, and Region. View by : should be set to Category.
    • Click on Date and Time.
    • Make sure the shown Time zone is correct to your current location.
      1. If not, click on Change time zone button to make proper changes.
      2. Make sure Automatically adjust clock for Daylight Saving Time is checked as well.
    • Make sure the shown Date and time is correct.
      1. If not, click on Change date and time button to make changes.
      2. Select a proper month, date, and year.
      3. Then make sure proper Hour and minute is chosen.
      4. After making the adjustments, go ahead and click Ok
  1. Check to see if RosettaStoneDaemon service is Started.
    User-added image
    • Launch Control Panel - Where is Control Panel ?
    • Click on System and Security
    • Click on Administrative Tools.
    • Double click on Services.
    • The Services window will appear with a list of alphabetized services that are on your computer. Scroll down to the letter R's and click on RosettaStoneDaemon to check on its status.
      1. If the Status column is blank, then please click on the Start button to start the service.
      2. If the status is already set to Stared, then click on the Restart button instead.
      3. If you do not find the RosettaStoneDaemon service, then please contact Rosetta Stone Support
  1. Check your Internet Settings.
    User-added image
    • Launch Control Panel - Where is Control Panel ?
    • Click Internet Options
    • Click on the Connections tab.
    • Click LAN Settings, and ensure Automatically detect settingschecked.
    • Click OK.
    • Reopen Rosetta Stone.

If you have Antivirus or Firewall applications installed, ensure Rosetta Stone files and folders are added to the exclusions list. Click here for the list of files and folders.

 

Windows Vista, 7, 8, and 10 Advanced Troubleshooting

**Instructions below are for advanced computer users to follow.
If you are uncomfortable following the instructions below, then please contact Rosetta Stone Support for further assistance. 
  1. Check your hosts file to make sure Rosetta Stone can contact our servers:
    • Please click here to follow Microsoft's support article on how to reset the hosts file. Resetting the hosts file will directly affect applications that use hosts file to redirect. If you are on a business computer, then please consult your IT department to make sure all of the applications will work after resetting the hosts file.
  2. Allow Rosetta Stone to communicate through Windows Firewall
    • Launch Control Panel - Where is Control Panel ?
    • Click on System and Security.
    • Click on Windows Firewall.
    • In the left pane, click Allow a program or feature through Windows Firewall
    • Click Change settings. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    • Select the check boxes next to the Rosetta Stone Daemon and Rosetta Stone Ltd Services under Domain, Home/Work (Private), and Public. Then click OK.
       

In rare cases, the program RealPlayer could cause this error.
Try uninstalling it and restarting the computer.


If you continue to receive this error message, please contact Rosetta Stone Support .


Mac OS X Troubleshooting

Please follow the troubleshooting steps in order until the error is resolved.

  1. Restart – Turn off your computer and turn it back on.
  2. Make sure a headset is plugged into the computer.
  3. Check your Date & Time Settings:
    • Choose Apple Menu > System Preferences.
    • Click Date & Time.
    • Click on the padlock (bottom left) to make changes. You will be prompted to enter in your Computer User's password. 
    • Then make sure Set date and time automatically is checked. 
    • Click Time Zone, and make sure Set time zone automatically using current locationis checked.

If you have Antivirus or Firewall applications installed, ensure Rosetta Stone files and folders are added to the exclusions list. Click here for the list of files and folders.

 

Mac OS X Advanced Troubleshooting

**Instructions below are for advanced computer users to follow.
If you are uncomfortable following the instructions below, then please contact Rosetta Stone Support for further assistance. 
  1. Check your hosts file to make sure Rosetta Stone can contact our servers.
    • Here is an overview of the Steps below. 
      User-added image
    • In the Finder, Choose Applications > Utilities.
    • Open Terminal.
    • Type this command and press Return:
      ping -c 3 localhost 
    • Then type this command and press Return:
      ping -c 3 127.0.0.1
    • If you are getting an error message, then you have a corrupted hosts file that needs to be repaired. Continue to the next step if you have an error or skip to step 3 if you don't have an error.
  2. In order to repair your Hosts to a default file: (only do this if you got an error when using the previous commands)
    • Type this command and press Return:
      sudo nano /private/etc/hosts
    • Enter the computer user's password and press Return
      • You will not be able to see the length of the password and this is normal. 
      • NOTE: you will not be able to run the Sudo command on a user account without a password.
    • Delete everything shown in the Terminal showing the hosts file content.
    • Click in the blank area and copy the below entries and paste them into Terminal
      ##
      # Host Database
      #
      # localhost is used to configure the loopback interface
      # when the system is booting.  Do not change this entry.
      ##
      127.0.0.1    localhost
      255.255.255.255    broadcasthost
      ::1        localhost 
      
    • Then press Control+O
    • Press Return
    • Press Control+X
    • Reopen Rosetta Stone.
  3. Check to see if you have a folder called LaunchAgents on the computer.
    Here is the overview of the Steps shown below. 
    User-added image
    1. Click Finder and then click Go > Computer in the title bar at the top of the screen.
    2. Click into Macintosh HD > Library
    3. If you do see a folder called LaunchAgents, it could be that Read and Write permissions are incorrect for the folder.
    4. Press and hold the Control button on your keyboard and click on the LaunchAgents folder. Then click Get Info.
    5. In the box that appears, click to expand Sharing & Permissions section. Then click on the padlock icon in the bottom right and type your computer password.
    6. Under Sharing & Permissions, click each Privilege and set them to Read & Write, then close that window.
    7. Go to the Applications folder and move Rosetta Stone TOTALe  and/or Rosetta Stone to the trash.
    8. Download the latest Version 4 application from this link and reinstall it.

If you do not see a folder called LaunchAgents, please contact Rosetta Stone Support.


Windows XP Basic Troubleshooting

Please follow the troubleshooting steps in order until the error is resolved.


  1. Restart – Turn off your computer and turn it back on.
  2. Make sure a headset is plugged into the computer.
  3. Check your Date & Time Settings.
    • Double-click on the time on bottom right-hand corner of the taskbar.
    • Make sure correct Month, Date, and Year is selected.
    • Make sure the shown time is correct. 
    • Click Time Zone, and ensure the Time Zone is correct for your zone.
  1. Check to see if RosettaStoneDaemon service is started.
    User-added image
    • Click the Start button and then click Run.
    • Type services.msc and then click the OK.
    • The Services window will appear with a list of currently running services that is sorted alphabetically.
      Scroll down to the R's and look for RosettaStoneDaemon and click it. It should look like the picture below:
    • If it is started, try clicking Restart in the top left of the Services window.
      If it is not started, click Start, close the Services window and open the program.
    • If you find the service is not there, contact Rosetta Stone Support)
  1. Check your Check your Internet Settings.
    User-added image
    • Click Windows Start
    • Click Control Panel
    • Click Internet Options.  If you do not see this, click Network and Internet and then Internet Options.
    • A new window will appear.  Click the Connections tab.
    • Click LAN Settings, and ensure Automatically detect settings is unchecked.
    • Click OK.
    • Reopen Rosetta Stone.

If you have Antivirus or Firewall applications installed, ensure Rosetta Stone files and folders are added to the exclusions list. Click here for the list of files and folders.

Windows XP Advanced Troubleshooting

  1. Check your hosts file to make sure Rosetta Stone can contact our servers.
    • Go to Windows Start and then Run .
    • Type %systemroot% and click OK . This will open a new window with folders.
    • Double-click on these folders: System32 drivers , then etc .
    • Double-click on hosts . Select Wordpad from the Open With window and click OK .
    • You may be missing the "127.0.0.1 localhost" line. If you don't see this line, re-add by typing: 127.0.0.1 (Press Tab on your keyboard) localhost
    • Click the in the upper right hand corner to exit the window.
      When prompted to save changes, click Save .
    • Reopen the program.
  1. Allow Rosetta Stone to communicate through Windows Firewall
    1. Click Start, and then click Control Panel.
    2. In Control Panel, click Security Center.
    3. In Security Center, click Windows Firewall.
    4. On the Exceptions tab, click Add Program.
    5. In the Add a Program dialog box, click Browse.
    6. In the Browse dialog box, right-click the File name box,
      then Copy and Paste the following file location:

      C:\Program Files\Rosetta Stone\Rosetta Stone TOTALe\RosettaStoneTOTALe.exe
       
    7. Click Open, and then click OK.
    8. Windows Firewall adds an exception for your program. Click OK again. 
    9. Repeat the steps above for the following file locations:

      C:\Program Files\Rosetta Stone\Rosetta Stone TOTALe\Rosetta Stone TOTALe.exe C:\Program Files\RosettaStoneLtdServices\RosettaStoneDaemon.exe

      For inbound and outbound access
      C:\Program Files\RosettaStoneLtdServices\RosettaStoneLtdServices.exe 
      C:\Program Files\RosettaStoneLtdServices\ExecutableLauncher.exe 
      C:\Program Files\RosettaStoneLtdServices\installanchorservice.exe

      In rare cases, the program RealPlayer could cause this error.
      Try uninstalling it and restarting the computer.
 

If you continue to receive this error message, please contact Rosetta Stone Support .

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