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Support

Notification: Product Support Policy Change

Our mission is to help you joyfully spend time in your program, and we have a product-support team dedicated to your language-learning success. The Rosetta Stone® support policy has recently changed: starting October 1, 2014 we’ll now be limiting our complimentary phone support to three months from your software purchase date. If your purchase was made over three months ago there will now be a charge of $19.99 for phone support. However, that fee will be waived if you have an active online subscription, even if you made your purchase more than three months ago.

We remain steadfast in our mission to help you successfully learn a language, and to that end we will not be charging for our 24-7 chat and case support.

You can access those support channels by visiting Success Central to chat live with a Customer Success agent, create a support case, or access our Knowledge Base. The Rosetta Stone Knowledge Base has helpful videos and easy, step-by-step instructions that cover a variety of questions. Articles include information for the following Rosetta Stone products: Version 2 Personal Edition, Version 2 Homeschool Edition, Version 3 Personal Edition, Version 3 Homeschool Edition, Rosetta Stone Language Learning CD-ROM (formerly Version 4 TOTALe), and Rosetta Stone Language Learning Online Subscription (formerly TOTALe Complete Online Access).

 

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