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Resolving error 2123 or 2125 on Rosetta Stone Network Version 3


Resolving error 2123 or 2125 on Rosetta Stone Network Version 3

 
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Error 2123 primarily occurs on 32- and 64-bit Windows Vista and Windows 7 workstations. This error is attributed to the Application wrapper for the Rosetta Stone Network client v3.4.3. The Application wrapper occasionally encounters permissions conflicts with newer Windows operating systems.  (Note: Error 2125 can be resolved using the same steps)
 
To prevent this error, always install the Rosetta Stone Network v3 Application as a local administrator when possible, and follow the steps below:
1. Close the Application and restart the affected system.
2. Reopen the Application and determine if the error is still occurring.
3. If the error persists, close the Application, Navigate to the following location on Windows Vista or 7 computers: C:\ProgramData\Rosetta Stone\Network.  Open the file dynamicStoredPaths.xml with a program suitable for editing text (such as Microsoft Notepad).  The data should look like this:
 
<installerDefaults pathToAllUsers="C:\ProgramData\Rosetta Stone\Network">
<databaseConnector>
<localDatabasePath>C:\ProgramData\Rosetta Stone\Network\tracking.db3</localDatabasePath>
</databaseConnector>
<defaultLocales>
<installerDefaultLocale>en-US</installerDefaultLocale>
</defaultLocales>
<directories>
<languageDataBasePath>C:\ProgramData\Rosetta Stone\Network\Content</languageDataBasePath>
</directories>
<trackingServiceIPAddress></trackingServiceIPAddress>
</installerDefaults>
 
Edit the data to include the IP address or host name of your server (or use 127.0.0.1 if this is a stand-alone installation) like this:
 
<installerDefaults pathToAllUsers="C:\ProgramData\Rosetta Stone\Network">
<databaseConnector>
<localDatabasePath>C:\ProgramData\Rosetta Stone\Network\tracking.db3</localDatabasePath>
</databaseConnector>
<defaultLocales>
<installerDefaultLocale>en-US</installerDefaultLocale>
</defaultLocales>
<directories>
<languageDataBasePath>C:\ProgramData\Rosetta Stone\Network\Content</languageDataBasePath>
</directories>
<trackingServiceIPAddress>YOUR IP ADDRESS</trackingServiceIPAddress>
</installerDefaults>
 
Save the dynamicStoredPaths.xml file
 
4. In the same folder, you will find a file called tracking.db3.  Delete this file.  (Note: The next time you launch the Rosetta Stone Network Version 3 client, it will generate a new tracking.db3 file).
5. Reboot the system and reopen the Application to determine if the error is still occurring.
6. If the error still occurs, uninstall the Application via the Control Panel. Delete the following folders:
o C:\ProgramData\Rosetta Stone\Network
o C:\Program Files\Rosetta Stone\Rosetta Stone Network Version 3 OR C:\Program Files (x86)\Rosetta Stone\Rosetta Stone Network Version 3
7. Reboot the system, ensure that you are logged in as a local administrator, and install the Application from the .EXE found on the Network Application CD, not from the .MSI package.
8. If consistent with your organization’s policy, turn off User Account Control (UAC) through Control Panel>User Accounts>User Accounts>User Account Control.
9. Create a new shortcut for the Rosetta Stone Network v3 application onto your desktop by navigating to C:\Program Files\Rosetta Stone\Rosetta Stone Network Version 3 (for 32-bit operating systems) or C:\Program Files (x86)\Rosetta Stone\Rosetta Stone Network Version 3 (for 64-bit operating systems.  Right-click on RosettaStoneNetworkVersion3.exe and choose: Create Shortcut.  Drag or copy this shortcut onto your desktop.  Then try launching with the new shortcut.
10. If the solutions above do not resolve your issue, we can unfortunately no longer assist you with troubleshooting this issue.  For more information regarding our support policy for the Rosetta Stone Network v3 software, please review the notification located in the following link.



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