Support - I'm receiving a ''Fatal Application Error: #2124'' when I start my program.
Reset Search
 

 


I'm receiving a ''Fatal Application Error: #2124'' when I start my program.


"Fatal Application Error: #2124" means Version 4 is no longer up-to-date. To fix this problem, you will rename a file and update Version 4.

Here's how to fix it:

If you are using Windows XP, please click here

If you are using Windows Vista or Windows 7, please click here

If you are using Windows 8, please click here.

If you are using Mac OS X, please click here

 

We also have video instructions available to help guide you through resolving this issue:
For Windows 7 or Vista, please click here .
For Windows XP, please click here .
For Mac, please click here .


General

Please click on a link above to see instructions specific to your operating system.

If you're using Windows XP, please follow the instructions below: 
 

First, rename a Rosetta Stone file:

  1. Click Windows Start , and then My Computer .
  2. Double-click the (C:) drive , Documents and Settings , and then All Users .
  3. From then menu, click Tools and then Folder options .
  4. Click the View tab.
  5. From the list, select Show hidden files and folders , and click OK .

  6. Double-click Application Data , Rosetta Stone , and then TOTALe .
  7. Right-click on the " tracking.db3 " file and click Rename .
  8. Name it " trackingbackup.db3 " and press Enter .

Next, install Application Updates:

  1. Leave the window with " trackingbackup.db3 " open, and open Rosetta Stone TOTALe .
  2. An update prompt will appear. Click Update now and then OK .
  3. Rosetta Stone TOTALe will close and a Setup guide will appear. Follow the Setup to install.
  4. Once complete, open Rosetta Stone TOTALe from your desktop.
  5. If another update prompt appears, then click Update Now and then OK . If no update prompt appears, then skip to the next section.
  6. Rosetta Stone TOTALe will close and a Setup guide will appear. Follow the Setup to install.

Restore a Rosetta Stone file:

  1. Go back to the window containing " trackingbackup.db3 ".
  2. Right-click on " tracking.db3 " and click Delete .
  3. Right-click on " trackingbackup.db3 " and click Rename .
  4. Rename it to " tracking.db3 " and press Enter .

Open Rosetta Stone TOTALe:

  1. Open Rosetta Stone TOTALe from your desktop. TOTALe should open without the 2124 error appearing.

 


If you're using Windows Vista or 7, please follow the instructions below:

First, rename a Rosetta Stone file:

  1. Click Windows Start .
  2. In the search type: %programdata% and press Enter .

  3. A list of folders will appear. Double-click Rosetta Stone and then TOTALe .
  4. Right-click on " tracking.db3 " and click Rename .
  5. Rename the file to " trackingbackup.db3 " and press Enter .

Next, install Application Updates:

  1. Leave the window with trackingbackup.db3 open, and open Rosetta Stone TOTALe from your desktop.
  2. An update prompt will appear. Click Update now , and then OK .
  3. Rosetta Stone TOTALe will close and a Setup guide will appear. Follow the Setup to install.
  4. Once complete, open Rosetta Stone TOTALe from your desktop.
  5. If another update prompt appears, then click Update now and then OK . If no update prompt appears, then skip to the next section.
  6. Rosetta Stone TOTALe will close and a Setup guide will appear. Follow the guide to install.

Restore a Rosetta Stone file:

  1. Go back to the window containing " trackingbackup.db3 ".
  2. Right-click on " tracking.db3 " and click Delete .
  3. Right-click on " trackingbackup.db3 " and click Rename .
  4. Rename it to " tracking.db3 " and press Enter .

Open Rosetta Stone TOTALe:

  1. Open Rosetta Stone TOTALe from your desktop. TOTALe should open without the 2124 error appearing.

 


If you're using Windows 8, please follow the instructions below:

First, rename a Rosetta Stone file:

  1. Press the Windows key User-added image on your keyboard.
  2. In the search type: %programdata% and press Enter .

    User-added image

  3. A list of folders will appear. Double-click Rosetta Stone and then TOTALe .
  4. Right-click on " tracking.db3 " and click Rename .
  5. Rename the file to " trackingbackup.db3 " and press Enter .

Next, install Application Updates:

  1. Leave the window with trackingbackup.db3 open, and open Rosetta Stone TOTALe from your desktop.
  2. An update prompt will appear. Click Update now , and then OK .
  3. Rosetta Stone TOTALe will close and a Setup guide will appear. Follow the Setup to install.
  4. Once complete, open Rosetta Stone TOTALe from your desktop.
  5. If another update prompt appears, then click Update now and then OK . If no update prompt appears, then skip to the next section.
  6. Rosetta Stone TOTALe will close and a Setup guide will appear. Follow the guide to install.

Restore a Rosetta Stone file:

  1. Go back to the window containing " trackingbackup.db3 ".
  2. Right-click on " tracking.db3 " and click Delete .
  3. Right-click on " trackingbackup.db3 " and click Rename .
  4. Rename it to " tracking.db3 " and press Enter .

Open Rosetta Stone TOTALe:

  1. Open Rosetta Stone TOTALe from your desktop. TOTALe should open without the 2124 error appearing.

If you're using Mac, please follow the instructions below: 
 

Remove TOTALe from the desktop:

Note: The Rosetta Stone TOTALe application should not be on the desktop. If it is, then updates cannot install properly and will result in this error.

  1. Look on the desktop for Rosetta Stone TOTALe . If you locate it, then drag it to the trash.

Rename a Rosetta Stone file:

  1. Click the Finder icon on your dock.
  2. Click the Go drop-down and then Computer .
  3. Click Mac HD , Library , Application Support , Rosetta Stone , and then TOTALe .
  4. Control + click on "tracking.db3 " and click Get Info .
  5. Under Name and Extension rename the file to " trackingbackup.db3 ".
  6. Close the Get Info window.

Install Application Updates

  1. From the Menu (at the top of the screen), click the Go drop-down and then Applications .
  2. Open Rosetta Stone TOTALe .
  3. An update prompt will appear.  Follow the prompts to download it.
  4. Rosetta Stone TOTALe will close and a Setup Guide will appear. Follow the Setup to install.
  5. Once complete, open Rosetta Stone TOTALe from you Applications .
  6. If another update prompt appears, then follow the prompts to download it. If no update prompt appears, then skip to the next section.
  7. Rosetta Stone TOTALe will close and a Setup Guide will appear. Follow the Setup to install.

Restore Rosetta Stone file:

  1. Click the Finder icon on your dock.
  2. From the Menu (at the top of the screen), click the Go drop-down and then Applications .
  3. Click Mac HD , Library , Application Support , Rosetta Stone , and then TOTALe .
  4. Control + click on " tracking.db3 " and click Move to Trash .
  5. Control + click on " trackingbackup.db3 " and click Get Info .
  6. Under Name and Extension , rename the file to " tracking.db3 ".
  7. Close the Get Info window.

Open Rosetta Stone TOTALe:

  1. Click the Finder icon on your dock.
  2. From the menu, click Go and then Applications .

  3. Double-click the Rosetta Stone TOTALe application. TOTALe should open without the 2124 error appearing.




Feedback

 

Was this article helpful?


   

Your feedback is appreciated.

Please tell us how we can make this article more useful.

Characters Remaining: 255