Rosetta Stone Support

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Error 8118

Error 8118 can occur if Rosetta Stone® activation files have been corrupted or are missing.  By removing the corrupted files, Rosetta Stone® will re-create the files, and you should be able to activate.

Here’s how to fix it:

If you are using Windows XP, please click here

If you are using Windows Vista or 7, please click here

If you are using Windows 8, please click here

If you are using Mac OS X, please click here


General

Please click on a link above to see instructions specific to your operating system.

On Windows XP

First, stop the activation service:

  1. Click Windows Start , and then Run .
  2. Type services.msc and click OK.
  3. Find FLEXnet Licensing Service , right-click it and click Stop .  If Stop is grayed out, then it is already stopped.
  4. Find RosettaStoneDaemon service, right-click and click Stop .
  5. Minimize the Services window.

Delete the FLEXnet folder:

  1. Click Windows Start , and then in Run type %applicationdata% and press Enter on your keyboard.
  2. Then double click the FLEXnet folder .
  3. Move any files that start with adobe to the desktop. Leave any files that start with RS or rosetta.
  4. Click the back button.
  5. Right-click on the FLEXnet folder, and click Delete .
  6. Minimize the folder window.
  7. On your taskbar click Services to restore the window.
  8. Right-click on RosettaStoneDaemon and click Start .
Open Rosetta Stone and attempt to activate :
  1. Launch Rosetta Stone by double-clicking Rosetta Stone TOTALe on your desktop.
  2. If you're not brought to Product Activation, then click Preferences, and then Activate Products.
  3. Enter your Activation ID, and click Activate .
  4. Once you’ve been notified your product has been activated, and then click Continue .
  5. Close Rosetta Stone.

If you moved adobe files to your desktop, then you should move them back:

  1. Highlight the adobe files on your desktop, right-click and click Cut .
  2. Click the Application Data folder on your taskbar to restore it.
  3. Double-click the FLEXnet folder.
  4. Right-click and click Paste .  The adobe files should appear.
  5. Close the folder window.

On Windows Vista and 7

First, we will stop the activation service:

  1. Click Windows Start , in the search type: services.msc and press Enter .
  2. Find the FLEXnet Licensing Service , right-click it and click Stop .  If Stop is grayed out, then it is already stopped.
  3. Find RosettaStoneDaemon service, right-click and click Stop .
  4. Minimize the Services window.

Delete the FLEXnet folder:

  1. Click Windows Start and in the Search box type %programdata% .
  2. Then double click the FLEXnet folder .
  3. Move any files that start with adobe to the desktop. Leave any files that start with RS or rosetta.
  4. Click the back button.
  5. Right-click on the FLEXnet folder, and click Delete.
  6. Minimize the folder window.
  7. Click Services from your taskbar to restore it.
  8. Right-click RosettaStoneDaemon and click Start .
Open Rosetta Stone and attempt to activate :
  1. Double-click the Rosetta Stone TOTALe icon on your desktop to open the program.
  2. If you're not brought to Product Activation, then click Preferences, and then Activate Products.
  3. Enter your Activation ID, and click Activate.
  4. Once you’ve been notified your product has been activated, then click Continue .
  5. Close Rosetta Stone.

If you moved adobe files to your desktop, then you should move them back:

  1. Highlight the adobe files on your desktop, right-click and click Cut .
  2. Click the ProgramData folder on your taskbar to restore it.
  3. Double-click the FLEXnet folder.
  4. Right-click and click Paste .  The adobe files should appear.
  5. Close the folder window.

On Windows 8

First, we will stop the activation service:

  1. Press the Windows Button on your keyboard , then type: services.msc and press Enter .
  2. Find the FLEXnet Licensing Service , right-click it and click Stop .  If Stop is grayed out, then it is already stopped.
  3. Find RosettaStoneDaemon service, right-click and click Stop .
  4. Minimize the Services window.

Delete the FLEXnet folder:

  1. Click Windows Start and in the Search box type %programdata% .
  2. Then double click the FLEXnet folder .
  3. Move any files that start with adobe to the desktop. Leave any files that start with RS or rosetta.
  4. Click the back button.
  5. Right-click on the FLEXnet folder, and click Delete.
  6. Minimize the folder window.
  7. Click Services from your taskbar to restore it.
  8. Right-click RosettaStoneDaemon and click Start .
Open Rosetta Stone and attempt to activate :
  1. Double-click the Rosetta Stone TOTALe icon on your desktop to open the program.
  2. If you're not brought to Product Activation, then click Preferences, and then Activate Products.
  3. Enter your Activation ID, and click Activate.
  4. Once you’ve been notified your product has been activated, then click Continue .
  5. Close Rosetta Stone.

If you moved adobe files to your desktop, then you should move them back: 

  1. Highlight the adobe files on your desktop, right-click and click Cut .
  2. Click the ProgramData folder on your taskbar to restore it.
  3. Double-click the FLEXnet folder.
  4. Right-click and click Paste .  The adobe files should appear.
  5. Close the folder window.

On Mac OS X

First, remove the activation files:

  1. Click the Finder icon on your dock.
  2. From the menu bar, click Go and then Computer .
  3. Click Mac HD , Library , Application Support , FLEXnet Publisher and then Services .
  4. Move any folders that are not 11.04.010 or 11.4.100 to the desktop.
  5. Click the Back button twice .
  6. Control + click on the FLEXnet Licensing Service folder and click Move to Trash .
  7. Enter the password for your Mac.
  8. Click the Back button.
  9. Click the Preferences folder, FLEXnet Publisher and then FLEXnet .
  10. Drag any files that start with adobe to your desktop.
  11. Click the Back button twice.
  12. Control + click on the FLEXnet Publisher folder and click Move to Trash .
Next, re-install the Rosetta Stone TOTALe application:
  1. From the menu bar click Go and then Applications .
  2. Control + click the Rosetta Stone TOTALe icon and click Move to Trash .
  3. Download and install the 4.5.5 Update.
Open Rosetta Stone and activate:
  1. Click the Finder icon.

If you moved adobe files to your desktop, then you should move them back:

  • From the menu bar click Go and then Applications .
  • Double-click Rosetta Stone TOTALe icon to launch it.
  • If you're not brought to Product Activation, then click Preferences , and then Activate Products .
  • Enter your Activation ID, and click Activate .
  • Once you’ve been notified your product has been activated, then click Continue .
  • Close Rosetta Stone.
    1. From the menu-bar click Go and then Computer .
    2. Click Mac HD , Library , Application Support , FLEXnet Publisher and then Services .
    3. Drag any 11.X.XX folders from your desktop into the folder.
    4. Click the Back button three times.
    5. Click Preferences , FLEXnet Publisher , and then FLEXnet .
    6. Drag any adobe files into this folder.

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