Rosetta Stone Support

Support

Lost Activation ID

What if I lost my activation ID?
In order to create a new activation ID for you, we will need to establish proof of purchase from an authorized seller. To verify your proof of purchase , you can present any of the following to Customer Care by calling 1-866-834-6115 or by submitting a support ticket:

  • If you purchased the product directly from Rosetta Stone we can attempt to locate your order in our system if you provide any or all of the following information:
    • Your order or customer number.
    • The customer name as it would appear on the order, including the state that the order was purchased in or shipped to.
    • The first digit and last four digits of the credit card with which the product was purchased.
    • The serial number from the bottom of the box.
  • If you purchased the product through a reseller (e.g. Barnes & Noble, Amazon, Borders, etc.) You will need to provide a record of the purchase indicating the exact product you have.
    • If you purchased the product online, log in to your account and go to your purchase history. Copy and paste the record of your purchase and submit a support ticket with the information. If you are having problems locating your purchase, please contact your reseller.
    • If you purchased the program through another reseller at a retail location you may fax your receipt to 540-266-3642 ATTN: Customer Care. You can also scan a copy and submit a support ticket .
    • If you do not have your physical receipt at this time, please contact the retailer , and they should be able to retrieve a record of your purchase.

Once we have established authorized proof of purchase, we will be able to create a new Activation ID for your product.

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