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Rosetta Studio FAQ


Table of Contents
General
Group Sessions
What is a Studio session?
Rosetta Studio™ provides an opportunity for you to practice your new language in real time in a small-group setting. Your sessions are guided by an experienced Studio Coach who is a native speaker of your new language. You listen and speak only in your new language, so you gain confidence and an active command of the language.

How long are Studio sessions?
All Studio sessions are 25 minutes long.  They're designed to be long enough to practice what you've learned from Rosetta Course, but short enough to fit into your busy schedule!

How many Group Studio sessions can I schedule?
You can schedule 2 Group Studio sessions at one time.  You'll have access to four Group Studio sessions per 30 day period.

How do I purchase additional sessions?
Private Studio sessions are available for purchase from the My Account window of your Rosetta Stone® product.

How far in advance should I cancel a session if I can't attend it?
Canceling your Studio session more than 24 hours before the start time will not use up that Studio session.  Once you cancel your session, you'll be able to reschedule another session in the Studio Scheduler screen.

What if my Studio session was cancelled?
Under rare circumstances Studio sessions are cancelled.  We deeply apologize for any inconvenience it may cause.  Your Studio session will not be consumed, and you'll immediately be able to reschedule another session.

If I do not use my Sessions from one month, can I carry them over to the next?
No, you're allowed four Group Studio sessions per 30 day period. If those four Group Studio sessions are not used they will expire.

When should I schedule my first Studio session?
Studio sessions occur after each Core Lesson 2 and Core Lesson 4.  Once completing your Rosetta Course through Core Lesson 2, you'll be prepared to schedule your first session!
 


Group Sessions

How many learners will there be in my Group Studio session?
There can be up to 3 other learners in your Group Studio session.  Depending on how many other learners attend, you may have less than 3 in your Group Studio session.

What's the benefit of a Group Studio session?
Learning how to converse in a group setting is a pivotal skill to becoming conversational and comfortable in real-life settings.  Group Studio sessions enable you to practice in a safe small group setting with a native speaking Studio Coach.
 


Private Sessions


What's the difference between Group and Private Studio sessions?
Everyone who has an active Rosetta Stone TOTALe license has access to Group Studio sessions.  Group Studio sessions can have up to 4 learners and one native speaking Studio Coach.  Private Studio sessions can be purchased individually or bundled from the My Account feature.  Private Studio sessions are exclusive Studio sessions between you and a coach.  This allows for more 1-on-1 time with your native speaking coach to hone your language speaking abilities.

How do I purchase Private Studio sessions?
Private Studio sessions can be purchased from the My Account feature of TOTALe. You will have the option to purchase just one or a bundle of sessions for a discounted rate.

How can I schedule a Private Studio session?
Once you have purchased Private Studio sessions from My Account, you may schedule a session from the Studio Scheduler screen.  

What happens to my Private Studio sessions if I don't have an active online subscription?
If your online subscription expires, there is a 30 day grace period to renew before your Private Studio sessions expire.
 
Can I purchase Private Studio sessions if I don't have an active online subscription?
No, you must have an active online subscription in order to purchase, schedule, and attend Private Studio sessions.  

How can I view how many Private Studio sessions I have?
The My Account feature of TOTALe shows how many Private Studio sessions are available to your license.

Can I split Private Studio sessions across two different languages?  How about two different licenses?
No, Private Studio sessions are specific to one language and license.  Access My Account when logged into the specific language and license to purchase Private Sessions.
 



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